Summary
Overview
Work History
Education
Skills
Hobbies / Interests
Referees
Timeline
Generic

Mohamed Saleh

Broadmeadows,VIC

Summary

To support the objectives of my Employer and to enhance my skills, knowledge, and experience.



Overview

2
2
years of professional experience

Work History

Customer Service Representative

Western Halal Meats And Groceries
12.2020 - 11.2021
  • Handled customer inquiries
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handling customer complaints with empathy and understanding, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop fast and smooth flowing environment.

Customer Service Representative

Australia Gsm World
11.2022 - 02.2023
  • Handled customer inquiries and complains.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Serviced different types of phones and devices in a timely manner.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Bachelor (Advanced Manufacturing And Mechatronics) - Engineering

Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC
11.2025

Associate Degree in Engineering Technology - Advance Manufacturing And Mechatronic

Royal Melbourne Institute of Technology
Melbourne, VIC
05.2023

Skills

  • Good understanding of Customer Service expectations
  • Complaint handling
  • Calm Under Pressure
  • Team player
  • Verbal Communication
  • Multitasking
  • Organization and Time Management
  • Excellent attention to Details

Hobbies / Interests

  • Movies
  • Soccer
  • Basketball
  • Cycling
  • Reading
  • Socialising with family and friends

Referees

Zakir:                            Manager of Western Halal Meats                                 Mob.  0433812512

Abrar:                           Supervisor                                                                     Mob. 0470368132

Mark Reeves:             Optus Telecommunications / Mentor                             Mob.  0411 105 027

Timeline

Customer Service Representative

Australia Gsm World
11.2022 - 02.2023

Customer Service Representative

Western Halal Meats And Groceries
12.2020 - 11.2021

Bachelor (Advanced Manufacturing And Mechatronics) - Engineering

Royal Melbourne Institute of Technology (RMIT)

Associate Degree in Engineering Technology - Advance Manufacturing And Mechatronic

Royal Melbourne Institute of Technology

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Mohamed Saleh