Mohamed Saleh
Broadmeadows,VIC
Summary
To support the objectives of my Employer and to enhance my skills, knowledge, and experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Western Halal Meats And Groceries
12.2020 - 11.2021
- Handled customer inquiries
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handling customer complaints with empathy and understanding, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop fast and smooth flowing environment.
Customer Service Representative
Australia Gsm World
11.2022 - 02.2023
- Handled customer inquiries and complains.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Serviced different types of phones and devices in a timely manner.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor (Advanced Manufacturing And Mechatronics) - Engineering
Royal Melbourne Institute of Technology (RMIT)
Melbourne, VIC11.2025
Associate Degree in Engineering Technology - Advance Manufacturing And Mechatronic
Royal Melbourne Institute of Technology
Melbourne, VIC05.2023
Skills
- Good understanding of Customer Service expectations
- Complaint handling
- Calm Under Pressure
- Team player
- Verbal Communication
- Multitasking
- Organization and Time Management
- Excellent attention to Details
Hobbies / Interests
- Movies
- Soccer
- Basketball
- Cycling
- Reading
- Socialising with family and friends
Referees
Zakir: Manager of Western Halal Meats Mob. 0433812512
Abrar: Supervisor Mob. 0470368132
Mark Reeves: Optus Telecommunications / Mentor Mob. 0411 105 027
Timeline
Customer Service Representative
Australia Gsm World
11.2022 - 02.2023
Customer Service Representative
Western Halal Meats And Groceries
12.2020 - 11.2021
Bachelor (Advanced Manufacturing And Mechatronics) - Engineering
Royal Melbourne Institute of Technology (RMIT)
Associate Degree in Engineering Technology - Advance Manufacturing And Mechatronic
Royal Melbourne Institute of Technology
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