Summary
Overview
Work History
Education
Skills
Timeline
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Mohammad Sheraz

Terang

Summary

Proven leader and effective communicator, I excelled at Ampol by maintaining a calm demeanor under pressure, ensuring customer satisfaction, and enhancing team performance. Skilled in customer service and multitasking, I consistently exceeded performance goals, demonstrating strong teamwork and leadership abilities. My experience at renowned companies like McDonald's further solidified my capability to improve operational efficiency and safety awareness.

Overview

2
2
years of professional experience

Work History

Team Member

Kram Cafe
11.2024 - Current

Manager

Ampol
06.2023 - 10.2024
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.

Team Member

7-eleven
03.2024 - 08.2024

Team Member

McDonald's
03.2023 - 07.2023
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Developed strong cooperative relationships with coworkers and managers.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Campbell Institute

Skills

  • CUSTOMER SERVICE
  • COMMUNICATION
  • TEAMWORK
  • CASHHANDLING
  • SAFETY AWARENESS
  • TIME MANAGEMENT
  • MULTI TASKING
  • TEAM LEADERSHIP

Timeline

Team Member

Kram Cafe
11.2024 - Current

Team Member

7-eleven
03.2024 - 08.2024

Manager

Ampol
06.2023 - 10.2024

Team Member

McDonald's
03.2023 - 07.2023

Campbell Institute

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Mohammad Sheraz