Mohammad Tahmid Muntasir
Melbourne,VIC
Summary
Detail-oriented data analyst with a proven track record in analyzing complex datasets to support data-driven decision-making. Expertise in SQL, Tableau, RStudio, and Power BI enables the generation of actionable insights that drive process optimization and enhance organizational efficiency. Strong communication skills facilitate effective collaboration with cross-functional teams to achieve measurable outcomes. Committed to delivering impactful results through structured analysis and a focus on continuous improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Team Member
Coles Supermarkets
Melbourne, VIC
09.2023 - Current
- Ensured high-quality produce presentation in a fast-paced retail setting.
- Excelled in handling diverse duties under strict deadlines.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Engaged with customers and recommended products based on needs and requests.
Customer Service Representative
DNA Recruitment for Metro Trains Melbourne
Melbourne, VIC
05.2022 - Current
- Effectively managed client queries, improving overall project interaction.
- Worked with various teams, enhancing adaptability and problem-solving abilities in dynamic environments.
- Used approved scripts to de-escalate angry customers during face-to-face interactions.
Retail Team Member
Woolworths Supermarkets
Melbourne, VIC
05.2022 - 08.2023
- Enhanced customer experience in fast-paced retail setting.
- Strengthened meticulousness and multitasking skills under rigorous deadlines.
- Engaged with customers and recommended products based on needs and requests.
- Handled returns and exchanges according to company policies.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
Education
Bachelor of Business Information Systems - Business Analysis, Supply Chain Management
Swinburne University of Technology
01.2024
Skills
- Requirements elicitation and analysis
- Agile methodologies
- Data gathering
- Data preprocessing
- Data analysing
- Data visualising
- Data ethics
- SQL
- Tableau
- RStudio
- Power BI
- Jira Cloud
Certification
- Google Data Analytics Professional Certificate, Google, 01/01/24, Gained proficiency in data cleaning, analysis, and visualization; hands-on experience with tools like spreadsheets, SQL, R programming, and Tableau; and an understanding of data ethics and privacy.
- Tableau Business Intelligence Analyst Professional Certificate, Tableau Learning Partner, 01/01/25, Developed essential skills in data analysis, visualisation, and reporting by proficiently using Tableau Public to connect with various data sources, preprocess data for enhanced quality, and create advanced visualizations that effectively communicate insights to stakeholders through effective data storytelling.
References
References available upon request.
Timeline
Retail Team Member
Coles Supermarkets
09.2023 - Current
Customer Service Representative
DNA Recruitment for Metro Trains Melbourne
05.2022 - Current
Retail Team Member
Woolworths Supermarkets
05.2022 - 08.2023
Bachelor of Business Information Systems - Business Analysis, Supply Chain Management
Swinburne University of Technology
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