Mohammad Juabyer Ahmad
Dubbo,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Worker Children Service
Westhaven Ltd
2024.06 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Independent Support Worker
Self-employed
2022.03 - 2023.12
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Collaborated with other professionals to plan and coordinate care for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Documented client progress and activities in accordance with agency policies and procedures.
Disability Support Worker
Community Health Group
2021.04 - 2022.02
- Drove clients safely to social activities and appointments.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviour to keep healthcare supervisor well-informed.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Assessed risk factors of patients and made referrals for further services.
Customer Service Representative
Big W
2008.10 - 2013.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Business - Accounting
KING'S OWN INSTITUTE
Sydney, NSW11.2016
Skills
- Customer Service
- Paperwork Processing
- Documentation
- Microsoft Office Suite
- Computer Proficiency
- Emergency response training
- Behavioral support
- Organizational Skills
- Team Collaboration
Certification
- Certificate III in individual Support
- First Aid
- Work With Children Check
- NDIS NDIS Worker check & worker orientation module
- NSW full driving license and Car
Additional Information
1. Sara Cowie
Service Manager- Children Services
Westhaven Ltd
sara.cowie@westhaven.org.au
0409910193
2.Yahya Jibril
Operation Manager
Community Health Group
yahya@communityhealthgroup.com
0432272281
Timeline
Support Worker Children Service
Westhaven Ltd
2024.06 - Current
Independent Support Worker
Self-employed
2022.03 - 2023.12
Disability Support Worker
Community Health Group
2021.04 - 2022.02
Customer Service Representative
Big W
2008.10 - 2013.05
Bachelor of Business - Accounting
KING'S OWN INSTITUTE
- Certificate III in individual Support
- First Aid
- Work With Children Check
- NDIS NDIS Worker check & worker orientation module
- NSW full driving license and Car
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