Mohammad Jubayer Ahmad
Dubbo,NSW
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Support Worker Children Service
Westhaven Ltd
06.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
Assistant Accountant
Fintax Accountants
11.2018 - 08.2019
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Reviewed general ledger entries and assessed accuracy.
- Assisted with timely month-end closing procedures, resulting in accurate financial reporting.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Used accounting software to issue tax returns and prepare consolidated reports.
Customer Service Representative
Big W
10.2008 - 05.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Accounting -
KING'S OWN INSTITUTE
2016
Diploma - Business Management
Group Colleges Institute
2011
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Call center experience
- Dispute Resolution
- Documentation
- Microsoft Office Suite
Timeline
Support Worker Children Service
Westhaven Ltd
06.2024 - Current
Assistant Accountant
Fintax Accountants
11.2018 - 08.2019
Customer Service Representative
Big W
10.2008 - 05.2013
Diploma - Business Management
Group Colleges Institute
Bachelor of Accounting -
KING'S OWN INSTITUTE
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