Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammad Kumail Hussaini

Cranbourne,VIC

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. strong communication skills that lets me converse freely and comfortably with small groups or individual customers, and ability to deliver amazing customer experience in any environment.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Gym Assistant
03.2022 - 09.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • signed new members up to the gym and got them on track with everything would often give them a quick tour of the gym and facilities before-hand.

Customer Service Associate

Coles Supermarket
02.2021 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.

Education

Diploma - Building Construction Technology

RMIT University
Melbourne, VIC
11.2025

High School Diploma -

Narre Warren South P-12 College
Narre Warren South, VIC
10.2022

Skills

  • Appointment Scheduling
  • Team Collaboration
  • Customer Support
  • Clerical Support
  • Multi tasking
  • Sales Closing
  • Customer Service
  • Problem Resolution

Languages

Persian
Full Professional
Urdu
Professional Working
English
Native or Bilingual

Timeline

Customer Service Associate

Gym Assistant
03.2022 - 09.2023

Customer Service Associate

Coles Supermarket
02.2021 - 02.2022

Diploma - Building Construction Technology

RMIT University

High School Diploma -

Narre Warren South P-12 College
Mohammad Kumail Hussaini