Mohammed Brais
Merrylands West,NSW
Summary
Motivated and ambitious professional with a strong desire to lead and achieve desired outcomes. Thrives in fast-paced environments and excels at managing and collaborating with teams. Possesses physical stamina to work for extended periods and approaches all tasks with a can-do attitude. Highly driven and constantly seeks opportunities for growth, refusing to settle for complacency in any role. Eager to expand knowledge and continuously learn, with a strong determination to progress within a business or company.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Bunnings Warehouse
07.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Replenished sales floor merchandise and organised shelves, racks, and bins for optimal appearance.
Front of House Manager
RASHAYS Casual Dining - Carramar
01.2022 - 09.2023
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
Crew Trainer
RASHAYS Casual Dining - Carramar
01.2021 - 01.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Restaurant Waiter
RASHAYS Casual Dining - Carramar
11.2019 - 01.2021
- Maintained clean and organised dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor's degree in Business Administration -
Macquarie University
Sydney, NSW08.2024
High School (Year 12) -
Greystanes High School
Sydney, NSW12.2021
Skills
- Management
- Serving Experience
- Multitasking Competence
- Patience and Empathy
- Complex Problem-Solving
- Complaint Handling
- Conflict resolution techniques
- Team Collaboration Aptitude
- Product Knowledge Expertise
- Reliable and Responsible
- Honest and Dependable
- Attention to Detail
- Leadership
- Customer service
- Staff training
Timeline
Retail Assistant
Bunnings Warehouse
07.2023 - Current
Front of House Manager
RASHAYS Casual Dining - Carramar
01.2022 - 09.2023
Crew Trainer
RASHAYS Casual Dining - Carramar
01.2021 - 01.2022
Restaurant Waiter
RASHAYS Casual Dining - Carramar
11.2019 - 01.2021
Bachelor's degree in Business Administration -
Macquarie University
High School (Year 12) -
Greystanes High School
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