Mohammed Elhenawy
Pallara
Summary
Proven track record in enhancing customer satisfaction and sales at EzyMart, leveraging skills in communication and customer service. Proficient in sales and complex problem-solving, consistently achieving performance goals through strategic planning and effective communication. As a Youth Football Coach at Acacia Ridge Football Club, I fostered teamwork and discipline, significantly improving team performance.
Overview
3
3
years of professional experience
Work History
Sales Assistant
EzyMart
11.2021 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Youth Football Coach
Acacia Ridge Football Club
06.2023 - 08.2023
- Collaborated with fellow coaches to create comprehensive training programs targeting specific skill sets.
- Maintained open lines of communication with parents, providing regular updates on their child''s progress and addressing any concerns promptly.
- Evaluated player progress regularly, adjusting coaching methods as needed to ensure continuous improvement.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
Education
Bachelor of Clinical Exercise Physiology -
Queensland University of Technology
Brisbane, QLD07.2026
Level 1 Strength And Conditioning Accreditation -
ASCA
QLD08.2023
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Complex Problem-Solving
- Customer Service
- Friendly and Helpful
- Customer Assistance
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Youth Football Coach
Acacia Ridge Football Club
06.2023 - 08.2023
Sales Assistant
EzyMart
11.2021 - Current
Bachelor of Clinical Exercise Physiology -
Queensland University of Technology
Level 1 Strength And Conditioning Accreditation -
ASCA
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