Summary
Overview
Work History
Education
Skills
Accomplishments
Attributes
Additional Information
Languages
Timeline
Generic

Mohammed Manzoor ul haq

Liverpool,Australia

Summary

Goal-driven, determined, and creative IT Administrator with 5+ years of practical experience managing and analysing IT networking and operations with competent expertise in Team Management. I am looking for a position as an IT Help Desk Engineer/ Support Engineer in the organization where I can utilize my skills at understanding and testing software and the opportunity to upgrade my knowledge about the new and emerging trends in the sector, superior project management skills and experience in an IT Service Management role.

Overview

9
9
years of professional experience

Work History

IT Help Desk Support Engineer

Speed App Pty Ltd
11.2021 - 02.2023
  • Regularly monitoring and maintaining IT systems is essential to prevent issues before they arise
  • Was responsible to perform routine checks and updates to ensure system stability
  • Keeping up to date with the latest technology trends and solutions is crucial, continuously expand knowledge to provide the best support possible
  • Ensure incidents are properly logged
  • Respond to service desk requests, process to meet or exceed targets
  • Conduct surveys to assess user satisfaction and prior to the closure of the incident
  • Comply with service desk procedures
  • Maintain and update procedures with new issues
  • Experience in an ICT Service Desk environment
  • Demonstrated analytical skills at first level incident resolution
  • Supporting different devices such as Microsoft Surface Pro, Apple, and other devices
  • Proven Software and hardware troubleshooting
  • Hands on Experience with multiple helpdesk software’s such as Zoho Desk, Fresh Desk, and others.

Field Research Assistant

Roy Morgan Research Services
10.2018 - 10.2019
  • Field research assistants record detailed and accurate data during fieldwork
  • This can include notes, photographs, measurements, and GPS coordinates
  • Field research assistants are responsible for gathering data according to the research project's objectives
  • This may involve observing natural phenomena, surveying populations, collecting samples, or conducting interviews
  • They check for completeness of the data acquired and for its accuracy
  • Ensuring safety is a critical aspect of fieldwork
  • Research assistants must be trained in safety procedures and use protective gear when necessary to minimize risks.

IT Helpdesk Engineer/ System Engineer

United Motors Company
09.2013 - 03.2018
  • Manage and monitor all installed systems and infrastructure
  • Install, configure, test, and maintain operating systems, application software and system management tools
  • Proactively ensure the highest levels of systems and infrastructure availability
  • Experience in virtualization and containerization, monitoring systems and automation software
  • Actively involved in overlooking the operation of LAN/WAN related network services
  • Taking care of the network software and hardware upgrades and solve any information security issues
  • Playing a prominent role in managing the network component inventory
  • Maintain IT infrastructure and networks of the organization
  • Setup of organization’s intranet for new branches
  • Proven experience in a service desk or customer service environment
  • Excellent customers service skills
  • Excellent communication skills
  • Experience in an ICT Service Desk environment
  • Demonstrated analytical skills at first level incident resolution
  • Administer and maintain regular backups


Education

Master of Technology (Software Engineering) - Software Engineering

ATMC FEDERATION UNIVERSITY
Sydney, Australia
10.2021

MBA - HR And Marketing

OSMANIA UNIVERSITY
Hyderabad, India
2013

Bachelor of Engineering (Information Technology) -

OSMANIA UNIVERSITY
Hyderabad, India
2011

Skills

  • IT Service Management (ITSM)
  • Active Directory Administration
  • Hardware, and Software Installation
  • Providing remote Desktop Support to End users
  • Communication Skills
  • Resolute and Pro-active Individual with good Customer Service skills
  • Major customer service software, conflict resolution, and possess a cheerful outlook
  • Intermediate knowledge of MS Office and other software packages
  • Willingness to learn and work under pressure
  • Proficient in multi-tasking, organizational skills, time management, and following through to achieve project goals
  • Good at written and verbal communication and can interact with multiple teams
  • Proven track record of reliability and punctuality in a structured environment

Accomplishments

    Organized something to make it work better.
    Identified a problem and solved it.
    Come up with a new idea that improved things.
    Developed or implemented new procedures or systems.
    Worked on special projects.
    Received awards.
    Been complimented by your supervisor or co-workers.

Attributes

  • Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with team members or customers.
  • Honest and Reliable: Strong morals and ethics ensuring honesty, reliability, and ability to responsibly undertake tasks.
  • Flexible: Understanding of the need for flexibility to support last-minute demands and changes. Comfortable with changing environments and situations, ensuring ability to always remain flexible and adaptable.
  • Time Management: Dedication to effective prioritisation and management of time by allocating tasks and recording activities in diaries and daily to-do lists.

Additional Information

Full NSW Drivers License

Owns a Car accessible 24* 7 to me

Available for on-site visits and Off-site

Languages

English
Full Professional
Urdu
Native or Bilingual

Timeline

IT Help Desk Support Engineer

Speed App Pty Ltd
11.2021 - 02.2023

Field Research Assistant

Roy Morgan Research Services
10.2018 - 10.2019

IT Helpdesk Engineer/ System Engineer

United Motors Company
09.2013 - 03.2018

Master of Technology (Software Engineering) - Software Engineering

ATMC FEDERATION UNIVERSITY

MBA - HR And Marketing

OSMANIA UNIVERSITY

Bachelor of Engineering (Information Technology) -

OSMANIA UNIVERSITY
Mohammed Manzoor ul haq