Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Mohammed Rayyan Ansari

Mohammed Rayyan Ansari

Auburn,NSW

Summary

Desktop Support Analyst with excellent communication skills, experience of over 2 years in Customer Support and understanding of problem solving and handling calls and chats for both national and international clients. Aiming to do work which makes the best use of my abilities and to be a part of an organization that makes me grow as a professional and a person.

Overview

3
3
years of professional experience

Work History

Desktop Support Technician

TTEC Digital Analytics India
09.2021 - 06.2023
  • Had an awesome run in TTEC, got to help agents from all around the world with their system issues. Worked on many Virtual Desktop Interfaces such as Citrix, VMWare
  • It boosted my problem diagnosis and solving skills. Took both inbound and outbound calls from almost all continents. Made my English fluent and increased my typing skills.

Customer Service Associate

Amazon Development Centre
05.2020 - 12.2020
  • Worked for 6 months but gained an experience worth a life time! This was my first job and got to nurture my skills as a professional from the best people in the business
  • Worked in North American Customer support gave me an international communication exposure.

Education

Bachelor of Engineering -

Osmania University

B.E - Civil

Osmania University

I.C.S.E -

St. George's Grammar School

Intermediate -

Sri Chaitanya Junior College
2013

Skills

  • Top notch Customer Service Skills
  • Communication Skills
  • Computer Skills
  • Microsoft Office
  • Ability to work in a Team
  • Fast Learner
  • Dedicated team-member

Accomplishments

    Ranked top performer of the month in TTEC frequently. " Ranked among top 10 Performers of the month in TTEC often. Subject Matter Expert for North American Customer Service Process in Amazon. Also worked in Search and Rescue upskill process in Amazon.

Additional Information

Love to play Carrom and Table Tennis, love to watch English Movies and Web Series.

Timeline

Desktop Support Technician

TTEC Digital Analytics India
09.2021 - 06.2023

Customer Service Associate

Amazon Development Centre
05.2020 - 12.2020

Bachelor of Engineering -

Osmania University

B.E - Civil

Osmania University

I.C.S.E -

St. George's Grammar School

Intermediate -

Sri Chaitanya Junior College

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Mohammed Rayyan Ansari