MOHAMMED SHAHJAHAN MUNNA
Queens Park,WA
Summary
Graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking and time management abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successful at working with diverse teams to develop comprehensive approaches to marketing plans.
Overview
5
5
years of professional experience
Work History
Loss Prevention Officer
BAAZ Security Services
2023.02 - Current
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents
- Patrolled crowds during events to preserve order and promote security
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Addressed problems quickly and reported clear information while working under minimal supervision
- Searched bags manually to identify prohibited items and contraband
- Reviewed guest identification and employee credentials to authorize entry onto premises
- Completed incident reports to record security or loss prevention.
Security Officer
NPB Security Services
2023.01 - Current
- Working at Optus Stadium and Woolworths as a Security Guard
Food Delivery Rider
Deliveroo Australia Pty Ltd
2020.06 - 2022.10
- Delivering Food to Customer on time
- Fulfilling Customers’ Needs and Demands according to Company Policy
- Keeping Good Relationship with Customers and Giving the best Customer Services.
Marketing Representative & Customer Service Officer
Development
2019.03 - 2020.05
- Maintaining good relationships with customers and giving them best customer services
- Answering the queries of customers and fulfilling their needs and demands according to company policy
- Planned and organized promotional events to expand brand recognition and customers
- Assisted in implementation and tracking to support current and future marketing programs
- Presented findings to management and executive leadership and fielded questions to help refine strategies
- Maintained marketing database to keep customer and prospect files up to date
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies
Education
Certificate II in Security Operation -
MULTISEC Training
Sydney, NSWMaster of Professional Accounting -
Kings Own Institute
Sydney, NSWSkills
- Microsoft Word
- Microsoft Excel (Intermediate)
- Customer Service
- Customer Relationship
- Clear Communication Skills
- Active Listening
- People First Attitude
- Hardworking and Responsible
- Problem-Solving
- Conflict Resolution
- Taking Responsibility
- Decision Making
- Time Management.
- Medical Emergency Response
Additional Information
- Certificate II in Security Operations & WA security license (SG, SM, CC, SI, SC)
- First Aid and CPR Certificate
- Full WA Driver’s License
- RSA Certificate
- White Card
Eligibility To Work Section
• Authorized to work full-time without restrictions.
REFERENCES
Shuva Das
MSS Security (Security Officer)
Brookfield Property-Tower 1(BHP)
Mobile: 0478 944 520
Email: Shuva01711@gmail.com
Timeline
Loss Prevention Officer
BAAZ Security Services
2023.02 - Current
Security Officer
NPB Security Services
2023.01 - Current
Food Delivery Rider
Deliveroo Australia Pty Ltd
2020.06 - 2022.10
Marketing Representative & Customer Service Officer
Development
2019.03 - 2020.05
Certificate II in Security Operation -
MULTISEC Training
Master of Professional Accounting -
Kings Own Institute
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