Mohammed Shiraz Khan
Melbourne,VIC
Summary
Energetically driving success at Jasbe Group & Ampol, I leveraged critical thinking and customer service excellence to enhance console operations and team performance. My knack for problem-solving and staff training significantly boosted productivity, fostering robust interdepartmental relationships and innovative solutions for complex challenges.
Overview
2
2
years of professional experience
Work History
Customer Service
BP ( Jasbe) & Ampol
02.2021 - 06.2023
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Collaborated with team members to develop strategies for improving overall console performance and functionality.
- Processed requests for service from internal and external customers.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Developed strong working relationships with colleagues across departments, fostering collaboration and open communication channels for improved problemsolving.
Education
Master Of Business Administration - Hospitality Administration And Management
Kaplan Business School
Melbourne, VIC05.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Staff Training
Timeline
Customer Service
BP ( Jasbe) & Ampol
02.2021 - 06.2023
Master Of Business Administration - Hospitality Administration And Management
Kaplan Business School
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