Mohan Rawat
Rozelle
Summary
Experienced Duty Manager with a strong track record in overseeing daily operations, leading teams, and ensuring excellent customer service. Skilled in problem-solving, staff management, and maintaining operational efficiency. Committed to delivering a positive environment while meeting company goals and ensuring compliance with policies.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sandwich Artist
Subway
- Prepare and Assemble Sandwiches: Create sandwiches to customer specifications, including slicing bread, adding fillings, and customizing with toppings.
- Maintain Cleanliness: Ensure workstations are clean and organized, following hygiene and safety standards.
- Customer Service: Interact with customers, take orders, and provide a positive dining experience.
- Stock Management: Monitor ingredient levels and ensure proper storage, restocking as needed to avoid shortages.
Room Service Attendent
Radission Hotel
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
Store Duty Manager
I Love pizza
02.2023 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Mentored and supported junior staff members to apply best practices and follow procedures.
Retail Store Manager
Coles Express
06.2022 - Current
- Overseeing Operations – Managing daily store activities, ensuring smooth operations, and monitoring staff performance.
- Customer Service – Handling customer inquiries, resolving complaints, and maintaining high service standards.
- Staff Management – Leading, training, and motivating the team while ensuring compliance with policies and procedures.
- Cash and Stock Management – Overseeing cash handling, ensuring accurate financial transactions, and maintaining stock levels.
- Health, Safety, and Compliance – Ensuring the store adheres to safety protocols and legal requirements, while addressing operational challenges as needed.
Education
Bachelor of hospitality Management -
Kantipur International hotel Management college
07.2018
Master of hospitality Management -
Torrens University
02.2022
Higher secondary School -
Universal college kathmandu
01.2018
Skills
- Great communication
- Reliable
- Team Player
- Customer service focus
- Time management
- Decision-making
Languages
English
Hindi
Nepali
Personal Information
- Place of Birth: Nepal
- Date of Birth: 06/26/95
- Gender: Male
- Nationality: Nepali
Hobbies and Interests
- Hiking
- Sports
- Travelling
Certification
Food Safety Supervisor
Timeline
Store Duty Manager
I Love pizza
02.2023 - Current
Retail Store Manager
Coles Express
06.2022 - Current
Master of hospitality Management -
Torrens University
Higher secondary School -
Universal college kathmandu
Sandwich Artist
Subway
Room Service Attendent
Radission Hotel
Bachelor of hospitality Management -
Kantipur International hotel Management college
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