Mohan Mani Ram Madhavarapu
Grovedale,VIC
Summary
Reliable and customer-focused professional with extensive frontline experience in retail and fuel service environments. Skilled at providing outstanding service, handling transactions, maintaining safety and presentation standards, and resolving issues calmly under pressure. Recognised for strong communication, punctuality, and teamwork in fast-paced, high-responsibility roles. Eager to contribute these strengths to V/Line’s Customer Group as a Service Officer, ensuring every passenger enjoys a safe, clean, and positive travel experience.
Overview
3
3
years of professional experience
Work History
Retail Team Member
Coles Supermarket
10.2023 - Current
- Delivered exceptional customer service to a diverse range of shoppers, maintaining professionalism and energy in a busy team environment.
- Operated POS systems efficiently and accurately, handling cash, EFTPOS, and gift card transactions — skills directly transferable to Myki and ticketing operations.
- Made clear, confident in-store announcements for promotions and safety updates, demonstrating effective public communication.
- Collaborated with colleagues and supervisors to manage store flow during busy periods and service disruptions, similar to coordinating coach and passenger activities.
- Resolved customer concerns and difficult interactions calmly, showing emotional resilience and strong interpersonal skills.
- Monitored and reported safety or maintenance issues, ensuring a secure and hazard-free environment.
- Maintained store cleanliness, including restocking shelves and cleaning surfaces, reflecting readiness to perform station presentation and upkeep duties.
- Consistently recognised for punctuality, reliability, and teamwork in a role requiring flexibility and adaptability.
Console Operator
United Petroleum
02.2023 - 09.2023
- Managed daily operations of the service station, including customer transactions, fuel monitoring, and stock control.
- Delivered prompt, friendly, and professional customer service while maintaining situational awareness and safety vigilance.
- Processed payments, operated point-of-sale and fuel systems, and balanced registers at shift end with accuracy and accountability.
- Responded to customer inquiries, resolved complaints, and assisted in emergencies such as fuel spills or equipment faults — demonstrating calmness and professionalism under pressure.
- Conducted safety checks and hazard inspections, ensuring compliance with operational and environmental standards — reflecting V/Line’s focus on safety and hazard awareness.
- Maintained a clean and well-presented forecourt and store, performing regular cleaning of windows, pumps, and customer facilities.
- Communicated clearly with team members and delivery drivers to coordinate deliveries and service flow, similar to managing coach and train operations in a station setting.
Education
Master of Construction Management - Construction
Deakin University
Geelong, VIC02-2025
Skills
- Brand representation
- Professional appearance
- Store maintenance
- Cash handling accuracy
- Public announcements & communication clarity
- Conflict resolution & de-escalation
- Safety, hazard awareness & reporting
- Cleaning and station presentation
- Service coordination & teamwork
- Time management & reliability
- Adaptability to rotating shifts
- Emotional resilience & professionalism under pressure
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Telugu
Native or Bilingual
Timeline
Retail Team Member
Coles Supermarket
10.2023 - Current
Console Operator
United Petroleum
02.2023 - 09.2023
Master of Construction Management - Construction
Deakin University
Additional Information
- White Card (Construction Induction)
- Valid Driver’s Licence (Full)
- Willing and able to work a 24/7 rotating roster
- Comfortable working across multiple locations within 80km of home depot
- Demonstrated commitment to V/Line’s values: Responsiveness, Integrity, Accountability, Respect, Leadership, and Human Rights