Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohd Azhari Zulhilmi Mohd Ridhwan

Auburn ,NSW

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Director of Operations

Violet Inpire Travel And Tour Sdn Bhd
11.2021 - Current
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored budget and utilized operational resources.

Senior Guest Service Agent

Tiara Labuan Hotel Sdn Bhd
09.2019 - 09.2021
  • Boosted revenue by upselling room upgrades, amenities, and additional services.
  • Handled guest complaints with tact and diplomacy, working towards mutually beneficial resolutions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed guests on arrival, displaying professional and friendly approach.

Guest Service Agent

Tiara Labuan Hotel Sdn Bhd
02.2018 - 09.2019
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Streamlined check-in processes for increased efficiency and reduced wait times.
  • Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.

Education

PT3 And SPM (Malaysia)

Skills

  • Cost Control
  • Budget Management
  • Time Management
  • Organizational Skills

Languages

Chinese (Mandarin)
Professional Working
English
Professional Working
Malay
Native or Bilingual

Timeline

Director of Operations

Violet Inpire Travel And Tour Sdn Bhd
11.2021 - Current

Senior Guest Service Agent

Tiara Labuan Hotel Sdn Bhd
09.2019 - 09.2021

Guest Service Agent

Tiara Labuan Hotel Sdn Bhd
02.2018 - 09.2019

PT3 And SPM (Malaysia)

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Mohd Azhari Zulhilmi Mohd Ridhwan