Mohomad Hussein
Sydney
Summary
Knowledgeable insurance and motor claims handler with drive and experience providing a superior level of customer service to clients. Bringing forth the ability to properly investigate a situation and resolve claims in accordance to company and regulatory guidelines. Adept at prioritising work with excellent judgment and problem-solving abilities. Eager to leverage my expertise into a leadership role in a new organization.
Overview
11
11
years of professional experience
Work History
Accident Management Specialist
Splend Pty Ltd
06.2021 - Current
- Identify and manage potential fraudulent claims.
- Determine liability in motor vehicle claims through diagrams, virtual map and knowledge of road rules and regulations.
- Investigate, negotiate liability and identify part recovery opportunities with third parties.
- Perform in-person and virtual investigations to assess vehicle damage and weekly reporting with repairer network to drive positive customer outcomes.
- Providing high level communication between customers, insurers and vehicle repairers.
Customer Service Representative
Splend Pty Ltd
11.2023 - 10.2024
- Handled large volume of calls performing daily tasks such as signing up new customers, collection of overdue payments and providing products information.
- Management of fleet, accidents and collection of vehicles.
- Maintained and updated customer records using Zoho CRM, Chargebee and Uber Portals.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cafe Lead
The Premium Lounge
11.2021 - 10.2024
- Implemented cafe wide policies for food and beverage safety, customer service and operational procedures.
- Monitored inventory and orders to ensure adequate supplies and quality of stock.
- Managed cash transactions accurately, ensuring proper cash handling procedures were followed at all times.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe environment.
Heavy Vehicle Driver
Network Building Supplies
02.2014 - 06.2021
- Conducted thorough pre-trip inspections to identify potential mechanical issues before departing on long hauls or short trips alike.
- Assisted in training new drivers on company policies, safety procedures, and efficient driving techniques.
- Assisted in warehouse operations as needed for efficient loading/unloading processes or inventory management tasks.
- Maintained compliance with local, state, federal regulations regarding commercial vehicle operation at all times.
- Enhanced vehicle safety with regular maintenance checks and proactive repairs.
Education
High School Diploma -
Bass High School
Bass HillSkills
- Project management
- Team leadership
- Resource allocation
- Strategic planning
- Conflict resolution
- Cross-functional collaboration
- KPI monitoring
Languages
Arabic
Full Professional
Timeline
Customer Service Representative
Splend Pty Ltd
11.2023 - 10.2024
Cafe Lead
The Premium Lounge
11.2021 - 10.2024
Accident Management Specialist
Splend Pty Ltd
06.2021 - Current
Heavy Vehicle Driver
Network Building Supplies
02.2014 - 06.2021
High School Diploma -
Bass High School
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