Mokshda Vaid
Melbourne,Australia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
I have strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills within the company. Brings a positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Production Area Trainee
DNATA CATERING
Melbourne, Victoria
11.2023 - Current
- Food handling, plating meals, and meal tray set, ensuring presentation specifications are met using our visual guides.
- Stocking airline carts with dry store items including equipment, packaged snacks, and beverages.
- Manual handling and pushing carts full of packed food.
- Lifting heavy boxes from the kitchen to the production. Moving the shopping carts with items to proceed further.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Working in team with lady hand and carting all the food in a proper manner.
- Compliance with food safety and HACCP guidelines, and adherence to hygiene standards and cleaning schedules
- Making large sets of meals for flights. I also handled food management for Qatar Business class flight.
- Making and filling out HACCP sheets and presenting all the details to the direct leader.
- Supported quality assurance efforts by conducting routine checks, contributing to higher product standards.
- Contributed to inventory management, ensuring optimal stock levels and minimizing waste.
- Participated in safety drills, ensuring readiness in case of workplace emergencies.
- Cleaning and sanitising the food area.
- Decorating and making food plates for business class flights.
- Learned new materials, processes, and programs quickly.
Food and Customer Service Worker
Dessert Cafe
Melbourne, Victoria
10.2023 - 12.2023
- Making shakes and cocktails
- Greetings and serving customers, taking orders, providing customer service.
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
- Stored excess foods according to temperature storage specifications.
- Delivered food orders to customers in a timely manner.
- Operated cash register for processing customer payments.
- Responded quickly to meet customer needs and resolve problems.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Food and Customer Service Worker
Kebab Shop
Melbourne, Victoria
12.2022 - 10.2023
- Greeting and serving customers, taking orders, providing detailed information on menus.
- Multi-tasking various front-of-the-house duties
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Helping customers with questions and giving customers information about products and services.
- Providing excellent wait service to ensure satisfaction
- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Greeted customers at counter to fulfill requests and answer questions.
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Communicate order details to the Kitchen Staff
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Deal with complaints and problems with positive attitude
- Other Tasks and duties-
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
- Stored excess foods according to temperature storage specifications.
- Delivered food orders to customers in a timely manner.
- Operated cash register for processing customer payments.
- Responded quickly to meet customer needs and resolve problems.
- Making Kebabs, toasting the breads, Packing the order and sending them out on time.
- Dealing with customers with a positive attitude and a smile throughout the time, with an appropriate communication skills and voice tone
- Attending phone calls
- Ensuring work efficiency during busy work hours.
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff with proper communication.
Chef Assistant / Food and Customer Service Worker
Pizza, Pasta, Ribs
Melbourne, Victoria
07.2022 - 11.2022
- Provide excellent customer service to all customers, ensuring that their needs are met in a timely and efficient manner
- Greet customers warmly upon arrival and answer any questions they may have about the menu or services offered
- Take orders accurately over the phone and in person, entering them into the POS system quickly and efficiently
- Ensure accuracy of orders by double-checking with customers before completing transactions
- Assist customers with payment processing, including cash handling and credit card transactions
- Maintain cleanliness of the restaurant, including wiping down tables, sweeping floors, and restocking supplies as needed
- Monitor food quality throughout the preparation process, making adjustments as necessary
- Package orders for delivery or takeout, ensuring accuracy and timeliness
- Respond to customer complaints and feedback in a professional and courteous manner
- Follow health and safety guidelines at all times
- Other duties –
- Kept records of quantities of food used.
- Mixed ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
- Familiarized self with restaurant's standard recipes to ensure consistent quality of meals served.
- Vacuumed or swept and mopped dining area and kitchen floor.
- Liaised with chef and other kitchen staff to cook, garnish, and present food.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Assisted the head chef with menu planning, development and implementation.
- Preparing ribs and steak. Making sauces, pasta etc.
Education
High School Diploma -
Bal Bharati Public School
05.2022
Skills
- Attentive Service
- Attention to Detail
- Quick learner
- Positive attitude
- Multitasking
- Complex Problem-Solving
- Productivity and efficiency
- Working with Diverse People
- Team Oriented
- Interpersonal Skills
- Customer service
- Strong communication skills
- Time management
- Active listening
- Critical thinking
Accomplishments
I have recieved "All Rounder" and "Best Basketball Player" award in the High School.
Certification
- I completed CVS Health Certificate – 'Customer Service Representative' (Online – Course Era)
- I also completed CVS Health Certificate – 'Retail Assistant'. (Online -Course Era)
- I have completed certificate of – 'Retail Marketing Strategy' provided by Wharton University of Pennsylvania through Course Era
- I have completed certificate of 'Retail Fashion Transformation' provided by Parsons School Of Design, The New School through Course Era
LANGUAGES
English
German
Hindi
Awards
Best Speaker, Best Basketball Player
Timeline
Food Production Area Trainee
DNATA CATERING
11.2023 - Current
Food and Customer Service Worker
Dessert Cafe
10.2023 - 12.2023
Food and Customer Service Worker
Kebab Shop
12.2022 - 10.2023
Chef Assistant / Food and Customer Service Worker
Pizza, Pasta, Ribs
07.2022 - 11.2022
High School Diploma -
Bal Bharati Public School