Mollie Joyce
Werribee,VIC
Summary
I am enthusiastic and eager to work. I would contribute to team success through hard work, attention to detail and excellent organisational skills. I have a clear understanding of set tasks. I am motivated to learn, grow and excel in my workplace. I would like to seek and maintain a part-time/ full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Disability Support Worker
ConnectGV
06.2023 - Current
- Improved client independence by developing personalised support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximise outcomes.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
Waitress
Bohjass Restaurant And Wine Bar
05.2021 - 06.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Retail Sales Assistant
The Reject Shop
03.2019 - 07.2020
- Increased sales by providing exceptional customer service and product knowledge.
- Improved store appearance with effective merchandising and creative displays.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Increased sales by offering advice on purchases and promoting additional products.
Administrative Assistant
Ella Thompson Legal
07.2019 - 04.2020
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimising errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Year 11
Shepparton High School
Shepparton, VICYear 12
ASHE
Shepparton, VICSkills
- Legal Processes
- Developing and Implementing Risk Assessments
- Team Communication
- Defensible Documentation
- Maintaining Confidentiality
- Effective Time Management
Certification
RSA - Responsible Serving of Alcohol
Cert 4 Community Services - completed March 2024
Cert 4 Alcohol and Other Drugs - completed March 2024
Timeline
Disability Support Worker
ConnectGV
06.2023 - Current
Waitress
Bohjass Restaurant And Wine Bar
05.2021 - 06.2023
Administrative Assistant
Ella Thompson Legal
07.2019 - 04.2020
Retail Sales Assistant
The Reject Shop
03.2019 - 07.2020
Year 11
Shepparton High School
Year 12
ASHE
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