Molly Aitken
Sebastopol,VIC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. I have 6 years of exceptional retail and customer service experience and have used that experience to build up into a management role.
Overview
6
6
years of professional experience
Work History
Casual Education Support
Delacombe Primary School
03.2024 - Current
- Supervised student activities during recess, lunchtime, and personal reset breaks.
- Provided one-on-one assistance to students requiring additional support.
- Maintained a safe learning environment by monitoring student behavior.
- Monitored student performance, progress and behavior.
- Collaborated with teachers to adapt materials to meet diverse learning needs.
Relieving Shift Manager
Aldi Wendouree
05.2022 - Current
- Staff management, running shifts and opening/closing of the store
- Running stock within a given timeframe
- Handling registers, safe and cash maintenance
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
Crew Member
Carls Jr
07.2020 - 05.2022
- Following Health and safety procedures
- Maintaining a clean work environment
- Trained new team members on procedures, customer service, and sales techniques.
- Worked front counter, drive-thru and other areas.
- Accurately operated cash register to process customer payments.
- Took orders, prepared meals, and collected payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Cleaning
Kelaston Aged Care
07.2021 - 12.2021
- Cleaning and organization of residents rooms
- Organization and supply of laundry items
- Maintaining a safe working environment.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Sales Assistant
Sebastopol Lotto and TSG
06.2018 - 03.2020
- Organized promotional events to engage potential customers and generate new business opportunities.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Processed transactions accurately while maintaining a high level of customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
First Aid Certifcate -
Australian First Aid
02.2023
Responsible Service of Alcohol -
RSA Ballarat
05.2022
High School Diploma -
Phoenix Community College
10.2020
Skills
- Excellent interpersonal and communication skills both written and verbal
- Skilled in optimising workflow efficiency and prioritising tasks without compromising quality
- Adapts to change and the ever changing work landscape
- Operations Management
- Opening and closing procedures
- Staff Supervision
- Work Planning and Prioritization
- Worker Training
- Relationship Building
References
Steven Ryan, Aldi store manager, 0419 102 658
Craig, Sebastopol Lotto Manager. (03) 5335 8550
Timeline
Casual Education Support
Delacombe Primary School
03.2024 - Current
Relieving Shift Manager
Aldi Wendouree
05.2022 - Current
Cleaning
Kelaston Aged Care
07.2021 - 12.2021
Crew Member
Carls Jr
07.2020 - 05.2022
Sales Assistant
Sebastopol Lotto and TSG
06.2018 - 03.2020
First Aid Certifcate -
Australian First Aid
Responsible Service of Alcohol -
RSA Ballarat
High School Diploma -
Phoenix Community College
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