Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Molly Black

Port Macquarie,NSW

Summary

Successful Front of House Team Member and Barista with extensive restaurant experience. Flexes easily between different positions to meet demand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

FOH Team Member

Hello Sailor
02.2023 - Current
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Enhanced customer satisfaction by crafting high-quality coffees and providing exceptional service.

Customer Service Leader

KFC
12.2019 - 12.2022
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

St Joseph Regional College
Thrumster, NSW
11.2023

Skills

  • Reservation Management
  • Phone Etiquette
  • Money Handling
  • Greeting guests
  • Training and mentoring
  • Team Collaboration
  • Stock management
  • Problem-Solving
  • Reliability

Certification

  • Barista Training - October 2023
  • RSA License - July 2023

Timeline

FOH Team Member

Hello Sailor
02.2023 - Current

Customer Service Leader

KFC
12.2019 - 12.2022

St Joseph Regional College

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Molly Black