Molly Black
Port Macquarie,NSW
Summary
Successful Front of House Team Member and Barista with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Team Member
Hello Sailor
02.2023 - Current
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Enhanced customer satisfaction by crafting high-quality coffees and providing exceptional service.
Customer Service Leader
KFC
12.2019 - 12.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Effectively managed a high-volume workload, consistently meeting or exceeding performance targets while maintaining quality standards.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
St Joseph Regional College
Thrumster, NSW11.2023
Skills
- Reservation Management
- Phone Etiquette
- Money Handling
- Greeting guests
- Training and mentoring
- Team Collaboration
- Stock management
- Problem-Solving
- Reliability
Certification
- Barista Training - October 2023
- RSA License - July 2023
Timeline
FOH Team Member
Hello Sailor
02.2023 - Current
Customer Service Leader
KFC
12.2019 - 12.2022
St Joseph Regional College