Molly Hansen
Brisbane,Australia
Summary
Customer-focused professional with experience working in fast-paced, service-driven environments and supporting high-performing teams. Skilled at delivering exceptional guest experiences, remaining calm under pressure, and ensuring customer comfort and safety. Adept at communicating with people from diverse backgrounds and resolving situations with professionalism and care.
Overview
7
7
years of professional experience
Work History
Cabin Crew
Qantas
Brisbane Airport, Australia
02.2023 - Current
- Communicate with stakeholders in a professional manner.
- Provide care and support mentality of passengers.
- Amiability.
- Conflict Resolution.
- Cultural Awareness and Language Proficiency.
- Adaptability and Crisis Management.
Cafe Staff/ Manager
Matthew Thomas
Brisbane , QLD
10.2024 - 08.2025
- Led conflict resolution initiatives to maintain a positive work environment.
- Collaborated with upper management to align strategies with organizational goals.
- Supervised staff performing daily activities.
- Answered incoming phone calls and responded to customer enquiries in a professional and timely manner.
- Managed and replied to daily emails, ensuring clear communication with customers, staff, and management.
- Provided information regarding services, bookings, and general enquiries.
- Handled customer complaints and resolved issues efficiently or escalated when necessary.
Wait Staff
Post Office Hotel
Sandgate, Australia
11.2022 - 04.2023
- Greeting customers and seating them.
- Catering to special requests - ensuring people with allergies are safe.
- Answering customer questions.
- Handling cash or card payments.
- Keeping the dining area clean and tidy.
Delivery Expert
Dominos
Bracken Ridge, Australia
04.2021 - 10.2022
- Interacted with customers on phone and in-person.
- Upheld company's standards regarding uniform, grooming and appearance.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Packaged and stored food products appropriately for proper handling and preservation.
- Followed customer requests to optimize satisfaction.
- Complied with safety codes and practices.
Sales Assistant Team Member
Bakers Delight
Toombul, Australia
10.2018 - 03.2020
- Uphold positive and comfortable relationships by providing superior service to all customers ensuring the best for both themselves and the company.
- Used product knowledge to assist customers and suggest products.
- Fostered relationships with customers to expand customer base and retain business.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Followed and created ideas to merchandise fit with specific campaigns.
Sales Assistant
Nathan Street Bakery
Brighton, Australia
09.2019 - 12.2019
- Assist baker with handling product.
- Open, close and lock up store.
- Followed COVID-19 safety procedures and practices.
- Handled rush hour independently.
- Set up merchandise to achieve customer satisfaction.
Education
Bachelor - Crime And Justice
University of The Sunshine Coast
Petrie, QLD11-2028
Certificate II - Skills for Work and Vocational Pathways
Sandgate District State High School
01-2021
Certificate IV - Crime and Justice Studies
TAFE
11-2021
Certificate III - Active Volunteering
Sandgate District State High School
11-2021
High School Diploma -
Sandgate District State High School
11-2021
Skills
- Excellent customer service/Client relations
- Communication skills
- Team collaboration
- Empathically driven
- Cultural sensitivity
- Diversity engagement
- Organized and punctual
- Reliable
- Honest
- Professional integrity
- Interpersonal skills
- Team member motivation
References
- Natalia Moyano, Qantas – Altara, qfcabincrew@altara.com.au, 0418 380 254
- Rupa Manohar, Dominos, 0426 793 939
- Matthew Cox, Matthew Thomas Cafe, matt@matthewthomas.com.au
Volunteer Experience
- Animal Welfare League Queensland – Warra Rehoming Centre, 03/01/22, 08/31/22
- Australia Zoo High School Volunteering Program, 06/01/21
- Rosies – on the street Outreach Program, 03/01/24, 08/31/25
Timeline
Cafe Staff/ Manager
Matthew Thomas
10.2024 - 08.2025
Cabin Crew
Qantas
02.2023 - Current
Wait Staff
Post Office Hotel
11.2022 - 04.2023
Delivery Expert
Dominos
04.2021 - 10.2022
Sales Assistant
Nathan Street Bakery
09.2019 - 12.2019
Sales Assistant Team Member
Bakers Delight
10.2018 - 03.2020
Bachelor - Crime And Justice
University of The Sunshine Coast
Certificate II - Skills for Work and Vocational Pathways
Sandgate District State High School
Certificate IV - Crime and Justice Studies
TAFE
Certificate III - Active Volunteering
Sandgate District State High School
High School Diploma -
Sandgate District State High School