Moli Leilua
LGSTYLEZ
Minto,NSW
2
Languages
13
years of professional experience
Driven professional with over a decade of experience delivering exceptional customer service, utilising expertise in conflict resolution, communication, and problem-solving to drive customer satisfaction and loyalty while collaborating with teams to achieve organisational goals and providing efficient, empathetic service.
Work History
Customer Service Representative
3 Years- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in training programs to enhance product knowledge and customer service skills.
Manager in Charge
10 Years 6 Months- Skills: Leading trending hair styles
- Implementing training programs
- Excellent customer service handling
- Championed change management efforts, successfully guiding the organization through periods of transition and growth.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Managed and motivated employees to be productive and engaged in work.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Hair stylist / Retail
2 Years 8 Months- Skills: Demonstrating trendy hairstyles
- Customer focused with product
- Active listening skills
- Excellent customer service handling
Education
Certificate III Hairdressing
Higher School Certificate
- Subjects Studied:
- Business Studies
- English (Standard)
- Visual Arts
- Music1
- Society and Culture
Media Journalism
Year10 School Certificate
- Subjects Studied:
- Exploring Early Childhood
- Business Studies
- Music1
- Visual Arts
- English (Standard)
- Mathematics
Skills
Windows XP
Excel Spreadsheets
Microsoft Outlook/Email
Customer service
Active listening
Critical thinking
Data entry
Call center experience
Computer proficiency
Microsoft Excel
Customer satisfaction measurement
Microsoft outlook
Appointment scheduling
Documentation
Live chat support
Product and service solutions
Accomplishments
- Worked Runways, Styling hair for models at the Pacific Runway.
- Developed new techniques for cutting and colouring hair to stay up-to-date with the latest trends.
- Trained and mentored new hairdressers on the job.
- Provided excellent customer service and built strong relationships with clients.
- Organizing a successful charity event.
- Styled Dinah Jane's Hair for an Interview.
- Held Workshops for the Youth.
LANGUAGES
English
Native or Bilingual
Samoan
Elementary
PERSONAL ATTRIBUTES
- Mature-minded, honest and optimistic. Energetic and willing to learn new thing, with a humble heart.
- Has a keen sense of humour and a friendly attitude.
- Has initiative and a desire to learn.
- Hardworking, reliable and organised.
- Has the ability to work with minimum direct supervision.
- Motivated team player and good customer service skills.
Timeline
Customer Service Representative
Dan Murphys - Part Of The Woolworths Group
09.2023 - CurrentRead More
Manager in Charge
LGSTYLEZ
03.2016 - CurrentRead More
Hair stylist / Retail
Itz All About Hair
06.2013 - 02.2016Read More
Thomas Reddall High School
Year10 School Certificate
Read More
Liverpool TAFE College
Media Journalism
Read More
Thomas Reddall High School
Higher School Certificate
Read More
Mask Academy/ All About Hair
Certificate III Hairdressing
Read More