Molly Mae Furner
Goulburn
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Waitress
Araluen Hotel
03.2024 - 08.2024
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
WAITRESS
Vanilla Pod Cafe
05.2023 - 12.2023
- Dietary Restrictions
- Price Memorization
- Table Setting Arrangements
- Team Collaboration
- Buffet Setup and Takedown
- Warm and Friendly
- Transactions and Cash Handling
- Glassware Polishing
- Table Preparation
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Bussed and reset tables to keep dining room and work areas clean
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Folded napkins and prepared silverware sets to provide adequate supply for host station
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
WAITRESS
Valentinos Gold Coast
01.2022 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Kept server areas clean and stocked to increase efficiency while working tables
- Used cash registers and credit card machines to cash out customers
Education
Mulwarree High School
Skills
- Food Running
- Seating Assignment Preparation
- Process Payments
- Dish Preparation
- Check Payment Processing
- Assist Customers
- Accurate Money Handling
- Supply Restocking
- Beverage Preparation
- Menu Memorization
- To-Go Order Preparation
- Stocking and Replenishing
- Table Bussing
- Cash Handling
- High-Volume Dining
- Dietary Restrictions
- Price Memorization
- Table Setting Arrangements
- Team Collaboration
- Buffet Setup and Takedown
- Warm and Friendly
- Transactions and Cash Handling
- Glassware Polishing
- Table Preparation
Timeline
Waitress
Araluen Hotel
03.2024 - 08.2024
WAITRESS
Vanilla Pod Cafe
05.2023 - 12.2023
WAITRESS
Valentinos Gold Coast
01.2022 - 03.2022
Mulwarree High School
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