Monali Wijegunaratne
Melbourne,VIC
Summary
I am currently pursuing employment opportunities while advancing my education to enhance my skills and knowledge, with a focus on contributing to the profitability of the company. As I work towards membership with the Chartered Institute of Management Accountants (CIMA), I bring a successful completion of a bachelor's degree in Tourism and Hospitality Management from Stott's College. Actively seeking challenging positions within esteemed organizations, I aim to leverage and refine my exceptional abilities in organizational management, customer service, navigating fast-paced work environments, and goal attainment.
Overview
2025
2025
years of professional experience
Work History
Food Service Assistant
Australian Unity Campbell Age Care
Glen Waverly
1 1 - Current
- Give clients amiable, focused, and effective assistance, respond professionally to all requests, questions, and concerns from customers
- Talk to clients, co-workers, and kitchen staff in an understandable manner, accurately take orders and forwards them to the chef
- Ability to quickly adjust to shifts in the volume of customers served and the duties assigned to you
- For efficient service, cooperate with the kitchen crew and other team members, encourage co-workers during hectic times and cooperate to accomplish shared objectives.
Manager
171 Café and Restaurant
Templestowe, Melbourne, VIC
05.2023 - 12.2023
- Capacity to guide and inspire a group of varied employees, manage obligations, and assign work well
- Outstanding customer service abilities to establish a friendly and upbeat environment
- Ability to communicate effectively with personnel and customers
- Handle staff schedules, arrange and oversee promotions, events, or unique activities, limit costs, and oversee expenditures.
Team member
Woolworths
02.2020 - 09.2022
- Acquired basic customer service skills, while adjusting to a team setting to suit the team's needs and priorities
- Worked in a high-pressure time-sensitive environment requiring efficient and fast-paced work.
Primary Teacher(Volunteered)
01.2015 - 12.2016
- Language arts (reading and writing), mathematics, science, and social studies are among the areas that I covered
- Disciplining students as needed, setting up schedules, and fostering a positive learning environment
- Use a variety of techniques, such as tests, assignments, projects, and quizzes, to gauge their pupils' development
- They may hold parent-teacher conferences in addition to giving feedback to parents and pupils
- Support kids in the development of their social skills, emotional intelligence, and teamwork qualities in addition to their academic knowledge.
Education
Bachelor of Hospitality & Tourism - Management -
Acknowledgement Education
06.2022
Advanced Diploma of Hospitality management -
Stott's College
01.2020
Diploma of hospitality Management -
Stott's College
Skills
- Customer Service
- Call Center Operations
- CRM Software
- Problem-Solving
- Time Management
- Computer Proficiency
- Critical Thinking
- Multitasking
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Service Upselling
- Administrative Support
Languages
- English, Proficient (C2)
- Sinhala, Proficient (C2)
References
Available upon request
Timeline
Manager
171 Café and Restaurant
05.2023 - 12.2023
Team member
Woolworths
02.2020 - 09.2022
Primary Teacher(Volunteered)
01.2015 - 12.2016
Bachelor of Hospitality & Tourism - Management -
Acknowledgement Education
Advanced Diploma of Hospitality management -
Stott's College
Diploma of hospitality Management -
Stott's College
Food Service Assistant
Australian Unity Campbell Age Care
1 1 - Current
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