Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MONALISA ALPHONES

Drummoyne,Sydney

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Team player provides exceptional guest service. Background in industry positions at luxury chains where client satisfaction is of utmost importance. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Guest Relations Representative

BridgeClimb
05.2023 - 10.2023
  • Created a welcoming and comfortable environment for guests.
  • Maintained a high level of professionalism and discretion when dealing with guests and Maintained accurate and up-to-date records of guest information.
  • Assisted guests with a variety of services and local attraction information in The Pylon.
  • Uploaded and Printed accurate pictures of their Sydney Harbour Bridge climb.
  • Reviewed images and selected the best frames to present in the guest portfolio for purchase.
  • Increased sales and customer satisfaction through personalized servicing.
  • Monitored inventory levels in stockrooms and alerted management to any discrepancies.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Skilled at working independently and collaboratively in a team environment.
  • Developed and maintained courteous and effective working relationships.
  • Answered questions about store policies and addressed customer concerns.
  • Performed card transactions to complete customer purchases.

Merchandise and Sideshows

Luna Park
09.2022 - 04.2023
  • Greeted, serviced, and thanked all customers
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Transported merchandise to the sales floor and restocked shelves, and racks.
  • Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
  • Performed credit handling duties, provided change, and balanced money at the end of shift.
  • Monitored gaming activities in assigned areas.
  • Answered guest questions to provide a fun game experience.
  • Delivered information and details of interest about facility to visitors.
  • Supervised gameplay and monitored guests' actions to prevent theft.
  • Explained and demonstrated games and attractions to assist guests.

Spa Receptionist

Shangri-la
05.2022 - 07.2022


  • Welcomed customers with friendly greetings, answered general questions, gathered nature of visit, and directed them to specific offices.
  • Developed relationships with guests to meet client needs and encourage repeat service.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled payments and processed credit card transactions.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Corresponded with clients through email, telephone, or postal mail.


Education

Master of Arts - Master of Media And Communications

Macquarie University
Sydney, NSW
12.2024

Bachelor of Arts - Literature & French

Jesus And Mary College
University Of Delhi
03.2018

Skills

  • Guest Experiences
  • Community Relations
  • Scheduling
  • Verbal and Written Communication
  • Information Protection
  • Social Media Networking
  • Marketing

Languages

English
Full Professional
Hindi
Native or Bilingual
French
Limited Working

Timeline

Guest Relations Representative

BridgeClimb
05.2023 - 10.2023

Merchandise and Sideshows

Luna Park
09.2022 - 04.2023

Spa Receptionist

Shangri-la
05.2022 - 07.2022

Master of Arts - Master of Media And Communications

Macquarie University

Bachelor of Arts - Literature & French

Jesus And Mary College

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MONALISA ALPHONES