Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monette Davies

Melbourne

Summary

Dynamic and results-driven professional with leadership qualities and exceptional customer service experience at Emilia Decor and Monette's. Proven ability to enhance client satisfaction developing long term client relationships. Skilled in problem-solving and people and office management, Particularly strong at managing a safe & clean environment

Overview

22
22
years of professional experience

Work History

Sole Trader

Monette's
01.2020 - 03.2024
  • Owner / Manager of cleaning business with up-to 5 staff at various times
  • Performed general cleaning, end of lease, party preparations and cooking
  • Managed staffing, suppplies, appointments, administration & transport


Retail Assistant

Serena Cafe
01.2017 - 12.2019
  • Greeted customers, and provided exceptional client service
  • Coordinated with suppliers to ensure timely delivery of food stock
  • Managed food preparation & display
  • Maintained a tidy and organized shop environment to comply with cleanliness standards

Cook

Lolly Jar Cafe
01.2009 - 12.2016
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Shop Manager

Emilia Decor
05.2005 - 12.2007
  • Delivered excellent customer service
  • Maintained a clean, safe, and inviting store environment
  • Managed inventory control, cash control, and store opening and closing procedures
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty
  • Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction

Domestic Helper

Private Family
01.2002 - 05.2005
  • Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Maintained a clean, safe, and organized home environment for family members

Education

High School Diploma -

Delores High School
Magalang, Pampanga, Philippines
03-1998

Skills

  • Leadership qualities
  • Customer service
  • Cleanliness
  • Problem-solving abilities
  • Relationship building
  • Organizational skills

Languages

Tagalog
Native or Bilingual
English
Native or Bilingual

Timeline

Sole Trader

Monette's
01.2020 - 03.2024

Retail Assistant

Serena Cafe
01.2017 - 12.2019

Cook

Lolly Jar Cafe
01.2009 - 12.2016

Shop Manager

Emilia Decor
05.2005 - 12.2007

Domestic Helper

Private Family
01.2002 - 05.2005

High School Diploma -

Delores High School

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Monette Davies