Overview
Work History
Education
Skills
Awards
Languages
Timeline
SalesManager
Monica

Monica

Wolli Creek

Overview

5
5
years of professional experience

Work History

Sales Manager

North Face
03.2021 - 03.2023
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Implemented systems and procedures to increase sales.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Sales Assistant

Converse
11.2021 - 12.2022
  • Helped the clients to choose the right product
  • Recommended complementary purchases to customers, increasing revenue.
  • Wrapped, boxed and weighed the department products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Customer Service Manager

Ralph Lauren
10.2019 - 07.2021
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Client Advisor

Nike
03.2018 - 07.2019
  • During my experience as a client advisor, i used to greet customers and welcome them into the shop
  • To help clients feel comfortable, i also offered customers time to browse the available products on their own and when i was working as a customer service manager, i gained knowledge of clothing, shoesp and products to help customers look their best
  • I also worked in a sales role for a company and individual clients
  • Thus, I usually offered to assist customers in any way they can
  • Most of the time, i used to talk and understand customers how to choose and use certain products.

Education

Bachelor Of Art -

National University
2021

Diploma Of Management -

Cheng Shiu University
Taiwan
2018

Skills

  • Resilient
  • Professional Customer Service
  • Sales Targeting
  • Time Management
  • Clear Communication
  • Marketing Strategy Development

Awards

  • Best customer service-06/2022
  • Outstanding performance-05/2023
  • Best Sales-11/2023

Languages

English
Full Professional
Chinese (Mandarin)
Limited Working
Mongolian
Native or Bilingual
Russian
Professional Working

Timeline

Sales Assistant

Converse
11.2021 - 12.2022

Sales Manager

North Face
03.2021 - 03.2023

Customer Service Manager

Ralph Lauren
10.2019 - 07.2021

Client Advisor

Nike
03.2018 - 07.2019

Bachelor Of Art -

National University

Diploma Of Management -

Cheng Shiu University

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