Monica-Anne Letchford

• Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
• Improved client satisfaction by providing personalized beauty treatments and consultations.
• Increased salon revenue by upselling additional services and retail products to clients.
• Enhanced client relationships through excellent customer service and effective communication skills.
• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
• Efficiently managed inventory levels of supplies and retail products while minimizing waste.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
• Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
• Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.

• Assisted in the hiring process, resulting in the addition of skilled and motivated team members.
• Maintained a high level of cleanliness within the salon, adhering to stringent sanitation guidelines for customer safety.
• Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
• Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
• Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
• Subcontracted to Ocean Keys Spa and Beauty
• Subcontracted to Ella Retreat Floret.

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