Monica Luna Cavalcante
Gold Coast,QLD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
Work History
Barista
Brisbane Racing Club
04.2023 - Current
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Salesperson
The Cork Shop
08.2023 - 12.2023
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
Sales Assistant
Carrefour
01.2021 - 08.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor of Science - Psychology
Universidade Federal Fluminense
Rio De Janeiro, Brazil12.2026
No Degree - Business Administration
SABER
São Paulo, Brazil08.2018
Skills
- Mental Health Disorders Knowledge
- Administrative Support
- Community Mental Health Programs
- Facilitate Support Groups and Activities
- Emotional Support
- Crisis Intervention
Languages
English
Full Professional
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Salesperson
The Cork Shop
08.2023 - 12.2023
Barista
Brisbane Racing Club
04.2023 - Current
Sales Assistant
Carrefour
01.2021 - 08.2022
Bachelor of Science - Psychology
Universidade Federal Fluminense
No Degree - Business Administration
SABER
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