Monica McRae
Greystanes ,NSW
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Quigly Quality Meats
Pemulwuy, NSW
01.2018 - Current
- Front facing customer service role consisting of answering phones, taking orders, passing on messages to manager.
- Fast paced handling customer enquiries, orders and transactions.
- Inbound phone calls for orders & enquiries.
- Packaging products for delivery. Delivery to customers.
- Delivery to customers.
- Updating price lists with new price list information on Microsoft Excel.
Office Administrator
Darth Industries
Girraween, NSW
08.2022 - 10.2023
- Answering incoming customer enquiries. Working with internal & external customers to facilitate efficient work by providing stock levels, pricing and updates on delivery schedules
- Prepare and create Sales Orders,Packing Slips,Invoices and Credits for customers on the Clear Tile ERP system
- Fast paced handling customer enquiries, orders and transactions
- Inbound phone calls for orders & enquiries
- Coordinating customer deliveries of orders with freight companies
- Updating price lists with new price list information on Microsoft Excel
Early Childhood Educator
Clovel Early Learning Centre
Granville , NSW
03.2022 - 08.2022
- Working with a wide range of children from all sorts of backgrounds, abilities and behaviours.
- Prepared healthy meals for children and supervised children.
- Assisted in organising daily programming and executing programs in a timely manner.
Education
Some College (No Degree) - Diploma Counselling
TAFE NSW
NSWSkills
- Team Work: I can work with a range of people to work through difficulties and challenges, which includes the capacity to value the work of others and share resources
- Self-Management: I can evaluate my performance in tasks; I am able to accept and deal with authority and feedback in a constructive manner
- Technology: I am computer literate and use the following software programs- Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, Microsoft Excel and Microsoft Edge Correctly
- Planning and Organizing: I am able to make decisions and can manage my time and priorities effectively, which includes organizing equipment and materials for a particular task
- Communication: I can speak to a group confidently I have presented to large audiences I possess high-level written and oral communication skills
Affiliations
- Books
- Netball
- NRL
Timeline
Office Administrator
Darth Industries
08.2022 - 10.2023
Early Childhood Educator
Clovel Early Learning Centre
03.2022 - 08.2022
Customer Service Officer
Quigly Quality Meats
01.2018 - Current
Some College (No Degree) - Diploma Counselling
TAFE NSW
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