Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
References
Extracurricular Activities
Timeline
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MONICA LIE DOS SANTOS

Roxburgh Park

Summary

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Diligent Retail Associate skillful in connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Overview

9
9
years of professional experience

Work History

Causal Retail Assistant

ZARA Highpoint
02.2022 - 10.2023
  • Customer Service
  • Restocking stocks
  • Assisting change rooms
  • Manage store cleanness
  • Pos Handling

Retail Assistant

Cotton On Kids
11.2020 - 03.2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic
  • Processed payments and maintained accurate drawers to meet financial targets
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
  • Answered questions about current promotions and resolved issues according to store policies
  • Engaged shoppers, providing assistance and information on merchandise and product features
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
  • Offered coupons and special deals to increase quantity of customer spending.

Fashion Parade Backstage Assistant

Holmes College
08.2017 - 08.2017
  • Dressing the models
  • Arranging the garments
  • Organizing hair and make-up Brownlow Awards September 2017 Duties:
  • Personal Assistant for Celebrity Stylist Jamie Azzopardi Monica's Resume
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.

Retail Assistant

Ally Fashion
06.2015 - 06.2015
  • Ally Fashion, Craigieburn Central Duties:
  • Customer services (meet and greet, assist in change rooms)
  • Process sales via cash register and Eftpos
  • Store cleaning and merchandising
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Retail Assistant

Dimmey's Roxburgh Park
08.2014 - 08.2014
  • Stock taking and price tagging
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Answered questions about current promotions and resolved issues according to store policies
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Retail Sales Assistant

Lincraft
07.2021 - 11.2022
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Crew Member

Mamas Kitchen
05.2022 - 08.2022
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Education

Some College in Fashion Design Certificate II -

Holmes Institute

Bachelor of Arts in Fashion Design Merchandising -

White House of Design
03.2023

Associate of Arts in Fashion Design and Technology -

Kangan Institute
12.2018

Year 12 -

Kolbe Catholic College
01.2016

Skills

  • Cash register
  • Customer services
  • Eftpos
  • Fashion
  • Merchandising
  • Sales
  • Customer assistance
  • Cash register operation
  • Communication
  • Relationship building
  • Work ethic
  • Multitasking
  • POS System Operation
  • Order Processing
  • Complaint Handling
  • Friendly and Helpful
  • Reliable and Responsible
  • Honest and Dependable
  • Flexible Hours

Accomplishments

  • Year 12 Certificate
  • Dancing and Singing (have competed in dance competitions and won awards)
  • Socialising with friends and family
  • Playing Sports (Soccer, Basketball)
  • Enjoy watching movies
  • Reading/ Designing outfits
  • Sewing Garments

Awards

  • Academic Merit Award
  • English Academic Award
  • Mathematics Senior Girls Soccer Trophies
  • Community Service Certificate
  • Dancing Certificates
  • Trophies and Medals

References

  • Julia Petrelli, 0478354322
  • Renata Lechowitz, 0434962210

Extracurricular Activities

Church Choir (2010-2014) Dancing Lessons (2005-2011)

Timeline

Crew Member

Mamas Kitchen
05.2022 - 08.2022

Causal Retail Assistant

ZARA Highpoint
02.2022 - 10.2023

Retail Sales Assistant

Lincraft
07.2021 - 11.2022

Retail Assistant

Cotton On Kids
11.2020 - 03.2021

Fashion Parade Backstage Assistant

Holmes College
08.2017 - 08.2017

Retail Assistant

Ally Fashion
06.2015 - 06.2015

Retail Assistant

Dimmey's Roxburgh Park
08.2014 - 08.2014

Some College in Fashion Design Certificate II -

Holmes Institute

Bachelor of Arts in Fashion Design Merchandising -

White House of Design

Associate of Arts in Fashion Design and Technology -

Kangan Institute

Year 12 -

Kolbe Catholic College

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MONICA LIE DOS SANTOS