Lilly Mcfarlane-Ahern
Unit 5, 7 Ferncroft Avenue, Malvern East
Summary
I am a friendly, enthusiastic, outgoing and fashion-savvy person, who is great at building positive relationships with new and existing customers, by offering superior customer service. I quickly build loyalty with customers and am excellent at maintaining a friendly attitude under pressure. I thrive in fast-paced environments and I am always punctual.
Overview
12
12
years of professional experience
Work History
Causal Retail Assistant
Ritchies SUPA IGA Mount Waverley
05.2014 - Current
- Deliver a high level of service to customers to ensure they enjoy their experience and would come to in the future
- Contact customers as soon as issues arise to find a resolution before the problem could escalate e.g home deliveries
- Welcome customers into the store and help them locate items
Casual Coach
Kids Unlimited
02.2018 - 05.2019
- Created lesson plans to be taught weekly at after school programs during the term for kids aged 6-12
- Commenced holiday programs for kids aged 6-12
- Specialised in art and design
Classroom Volunteer
Avila College
08.2018 - 09.2018
- Helped in the design rooms
- Assisted students with difficult/ new tasks e.g how to use the sewing machine/ overlocker and how to do working sketches
- Provided general assistance to classroom teachers, including distributing paperwork, cutout and trace patterns and collect fabric
Casual Demonstrator
Brasserie Bread
12.2016 - 04.2018
- Visited customer locations to conduct tastings of different breads and pastries, in order to give customers more knowledge of the products/ gain more regular business
- Responded to customer concerns and questions with friendly and knowledgeable service
- Maintained knowledge of current sales and promotions, ingredients and allergy concerns, as well as prices
Holiday Casual Design Assistant
RES Denim
12.2015 - 01.2016
- Organised paperwork and sample stock
- Participated in design meetings and gave feedback on designs/ vision boards
- Assisted with testing durability in new fabric samples
Holiday Casual Design Assistant
RES Denim
12.2014 - 01.2015
Casual Waitress
SMEG Melbourne
01.2013 - 01.2013
- Worked as a waitress at events
- Provided friendly and attentive service
- Displayed enthusiasm and knowledge about the menu
- Cleared dirty dishes, refilled beverages and cleaned tables
Casual Food Preparation
Sampford IXL
01.2012 - 02.2012
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner
- Offered enthusiastic and personable service to all customers
Education
Avila College
Mount Waverley, VIC10.2016
RMIT University Brunswick Campus
Brunswick, VIC12.2019
Skills
- Motivated team player
- People orientated
- Positive attitude
- Optimistic Fast and dedicated learner
- Strong work ethic
- Friendly demeanour
- Punctual
References
Simone Coates
- 0409 545 608
Lisa Walsh
- 0427 731 922
Timeline
Classroom Volunteer
Avila College
08.2018 - 09.2018
Casual Coach
Kids Unlimited
02.2018 - 05.2019
Casual Demonstrator
Brasserie Bread
12.2016 - 04.2018
Holiday Casual Design Assistant
RES Denim
12.2015 - 01.2016
Holiday Casual Design Assistant
RES Denim
12.2014 - 01.2015
Causal Retail Assistant
Ritchies SUPA IGA Mount Waverley
05.2014 - Current
Casual Waitress
SMEG Melbourne
01.2013 - 01.2013
Casual Food Preparation
Sampford IXL
01.2012 - 02.2012
Avila College
RMIT University Brunswick Campus
Similar Profiles
Ethan RogersEthan Rogers
Shop Assistant at Ritchies SUPA IGA MaffraShop Assistant at Ritchies SUPA IGA Maffra
Natalie ByronNatalie Byron
Deli Manager at Ritchies SUPA IGADeli Manager at Ritchies SUPA IGA
Aeshra DavidAeshra David
Retail Assistant at Ritchies SUPA IGA Plus LiquorRetail Assistant at Ritchies SUPA IGA Plus Liquor
Jack VesseyJack Vessey
Body Corporate Support Worker at The Minders Total Building & Gardening CareBody Corporate Support Worker at The Minders Total Building & Gardening Care
Tamara MaguireTamara Maguire
WELFARE COORDINATOR at Glen Waverley Uniting ChurchWELFARE COORDINATOR at Glen Waverley Uniting Church