Monique Hoang

Skills

• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Drive clients safely to social activities and appointments.
• Develop strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Support clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
• Using non-verbal communication methods and being determined to understand participants unique ways of communicating
• Manual handling
• Working alongside other service providers and following behaviour support plans, NDIS goals and physiotherapy and/or OT recommendations
• Ensure clients take medication at a timely matter and helping with administration if required
• Help clients maintain a consistent routine and ensure a balanced, healthy lifestyle tailored to their specific needs.

• Enhanced visitor experience by providing friendly and efficient service through hospitality (drinks, food, writing cheques)
• Promoted a culture of safety among visitors through vigilant observation of surroundings and prompt action in case of emergencies.
• Handled sensitive situations professionally, addressing customer complaints or disputes with tact and diplomacy.
• Accommodate gaming machine errors and faults
• Adhere to Responsible Conduct of Gambling (RCG)
• Adhere to Responsible Service of Alcohol (RSA)

• Accurately scanning products, processing transactions swiftly, and ensuring exceptional customer service
• Stayed up-to-date on store policies and procedures to provide consistent information when assisting customers with inquiries or concerns.
• Accommodated diverse payment methods including cash, credit cards, gift cards, coupons, and mobile payments for seamless transactions.
• Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.

• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Ensure a sanitary and organised environment during open and closing shifts