Monique Coombe
White Beach,TAS
Summary
Experienced in enhancing customer satisfaction and assisting with operations demonstrating exceptional organisational management and customer service skills. Increased sales through effective communication and POS proficiency. Committed to achieving results through continuous skill enhancement and a focus on achievements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Visitor Services Officer
Port Arthur Historic Site
Port Arthur, TAS
12.2022 - Current
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided efficient and courteous service to visitors at all times
- Provided product information and resolved concerns to assist visitors
- Completed general sales of ticket admission
- Committed to delivering excellent customer service while working in a fast paced environment
- Participated in ongoing training to enhance job skills and knowledge
- Focused on learning new skills and staying updated with organisational changes
- Provided product information and resolved concerns to assist visitors/Agents
- Daily banking
Retail Sales Assistant
Seabreeze IGA
Nubeena, TAS
12.2018 - 10.2022
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Increased sales by offering advice on purchases and promoting additional products.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Reconciled POS reports with cash till and receipts, reporting discrepancies to manager
Education
Rosny College
Rosny Park, TAS12.2022
Tasman District School
Nubeena, TAS11.2020
Skills
- Organisational management
- Customer Service
- Payment processing
- Strong communication skills
- Sales and promotions
- POS transaction’s
- Computer proficiency and Microsoft Office
Certification
- Certificate 2 business
- Certificate 3 retail
References
- Emma Drysdale - Port Arthur historic site 0417996508
- Josi Cowen - Seabreeze IGA 0448871457
Timeline
Visitor Services Officer
Port Arthur Historic Site
12.2022 - Current
Retail Sales Assistant
Seabreeze IGA
12.2018 - 10.2022
Rosny College
Tasman District School