Monique Heritage
Canberra,ACT
Summary
I am 17, studying at St Clare’s college. My interests include film, fashion and music. I have 2 years experience at Sassy Hair, adept in customer service and sanitation practices. I excelled in creating efficient workflows and enhancing customer satisfaction through exceptional service and problem-solving skills. I have gained a lot of my experience from working at KFC because of the diverse positions I worked there, food safety, customer service, operating the till and the fast paced environment. I am ready to move onto a new job where I would hope to eventually work full time in 2026 in my gap year.
Overview
3
3
years of professional experience
Work History
Hair Dressing Assistant
Sassy Hair
Pearce, ACT
03.2022 - 03.2024
- Collaborated with team members to keep the salon stocked and well-organized for optimal workflow efficiency.
- Supported hairstylists with color mixing, shampooing, and blow-drying for efficient client service.
- Created a welcoming atmosphere by greeting clients upon arrival and offering refreshments while they waited for their appointments.
- Contributed to maintaining a hygienic environment by sterilizing tools and equipment regularly.
Worker
KFC Restaurant
Fyshwick, ACT
03.2024 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Processed orders on POS system and accepted cash and charge payments.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Cashier
Southside Markets Coffee Cart
Phillip, ACT
04.2023 - 11.2023
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
St Clares College Canberra
Griffith, ACTSkills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Customer relations
- Inventory stocking
- Cleaning and sanitation
- Teamwork and collaboration
Timeline
Worker
KFC Restaurant
03.2024 - Current
Cashier
Southside Markets Coffee Cart
04.2023 - 11.2023
Hair Dressing Assistant
Sassy Hair
03.2022 - 03.2024
St Clares College Canberra