Monique Milford
Spring Farm,NSW
Summary
Dynamic Customer Relationship Specialist with proven success at Complete Credit Solutions, adept at negotiating positive outcomes and achieving collection targets. Skilled in regulatory compliance and conflict resolution, I excel in building rapport with clients while managing accounts effectively. Passionate about delivering exceptional customer service and enhancing client satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Relationship Specialist
Complete Credit Solutions
Hurstville, NSW
07.2024 - Current
- Manage outstanding accounts with clients from Australia's largest institutions.
- Making and receiving a high volume of outbound and inbound calls.
- Locating and establishing contact with our customers, building rapport, and ensuring we are compliant with relevant acts and guidelines.
- Strategizing and negotiating positive outcomes for all parties.
- Adhering to the policies and guidelines of ACCC, ASIC, and AFCA.
- Answered customer questions regarding account discrepancies or problems.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Utilized skip tracing techniques to locate hard-to-find debtors.
- Achieved monthly collection targets through effective negotiation techniques.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
Dairy/freezer
Coles
Logan Central, Australia
05.2019 - Current
- Breaking down frozen & chilled pallets onto category cages
- Stocking fridge & freezer shelves with fifo rotation
- Date checking and markdowns
- Morning gap scan ensuring empties are scanned for product replenishment
- Milk replenishment
- Clean as you go duties
Cashier/Customer Service
Coles
, Australia
11.2018 - 05.2019
- Providing customers with fast, efficient, friendly and knowledgeable service
- Reporting to department manager/supervisors of tasks I cannot authorize
- Working in a team helping coworkers if needed
- Operating pos system and cash handling
- Answering customer complaints and enquires politely in a courteous manner
- Completing customer transactions quickly and efficiently
- Cleaning and preparing registers for use of myself and other co workers
Customer Service / Supervisor
Night owl Convenience
, Australia
11.2017 - 06.2018
- Trained and supervised new employees
- Prepared rosters, payroll, counting till money every opening
- Increased the stores profitability by remerchandising inventory with attractive displays
- Resolved customer complaints and provided refunds, exchanges and adjustments
- Opening and setting up shop in the morning
- Followed procedures for safe food preparation, assembly and presentation
- Stacking/replenishing merchandise on shelf loading Unloading deliveries
- Completed daily stock taking & prepared orders, sending to suppliers
- Use of cash registers and cash handling
Cashier/ Customer Service
Woolworths
, Australia
09.2011 - 02.2014
- Providing customers with fast, efficient, friendly and knowledgeable service
- Answering customer enquiries and complaints in a courteous manner
- Working cooperatively in a team environment
- Cash handling and use of cash registers
- Ensure the health and safety of all store associates and customers
Education
Year 11 -
Woodridge State High School
12.2012
Skills
- Customer relationship management
- Regulatory compliance
- Negotiation strategies
- Conflict resolution
- Account management
- Data entry
- Stock management
- FIFO rotation
- Product replenishment
- Date checking
- Customer service
- Problem solving
References
- Ken Andriskie, Store Manager, Coles, (02) 4629 2100
- Cindy Clowes, Dairy Manager, Coles, 0415 562 252
- Tatiana Alves, Team Performance Manager, Complete Credit Solutions, 0434100389
Personal Information
Date of Birth: 06/28/96
Timeline
Customer Relationship Specialist
Complete Credit Solutions
07.2024 - Current
Dairy/freezer
Coles
05.2019 - Current
Cashier/Customer Service
Coles
11.2018 - 05.2019
Customer Service / Supervisor
Night owl Convenience
11.2017 - 06.2018
Cashier/ Customer Service
Woolworths
09.2011 - 02.2014
Year 11 -
Woodridge State High School
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