Monisha Tapfumaneyi
Mambourin,VIC
Summary
Enthusiastic and dedicated university student with a passion for retail work. A creative problem solver with strong interpersonal communication skills, proven adaptability, and a meticulous approach. Seeking to leverage my extensive retail experience and customer-oriented mindset to contribute effectively within a dynamic team
Overview
6
6
years of professional experience
Work History
Retail Assistant
Suzanne Grae, Werribee, AU
04.2023 - Current
- Managed opening and closing procedures to ensure smooth store operations.
- Skillfully executed planograms to create appealing and effective displays.
- Handled financial transactions and assumed supervisory responsibilities.
- Prioritised customer satisfaction and delivered attentive fitting room assistance.
- Exceeded daily budget by 15%, integrating a customer oriented approach. successfully leveraged this approach to communicate and upscale promotional items.
Team Member
Koko Black, Easter, Town
03.2023 - 04.2023
- Maintained impeccable store presentation to enhance customer experience.
- Delivered exceptional customer service and ensured efficient gift wrapping and packaging.
- Adhered to stringent food safety measures while handling merchandise.
- Collaborated seamlessly within a dynamic team and handled POS system transactions.
Kmart – Retail Assistant
Sanctuary Lakes
10.2021 - 01.2023
- Mastered various customer service aspects, including self-serve checkout operations.
- Proficiently conducted POS system transactions involving credit, cash, exchanges, returns, and refunds.
- Demonstrated expertise in stock management, pricing, and merchandising techniques.
- Efficiently handled service desk responsibilities in a fast-paced environment.
- Provided knowledgeable product support to enhance customer satisfaction.
- Expertise in inventory management, unboxing stock, and handling H-Cages.
Ride Host
Adventure Island – Ride Host, Sea UK
06.2019 - 11.2019
- Ensured guest safety and cleanliness by managing hazards and maintaining a safe environment.
- Operated rides while focusing on guest satisfaction and safety.
- Provided outstanding customer service during ride interactions.
- Collaborated effectively within a team and adhered to operational guidelines.
Team Member
Pepe's, On-Sea
10.2018 - 06.2019
- Served and communicated with over 200 customers daily, handling orders and concerns.
- Proficient cashier managing money transactions accurately.
- Thrived in fast-paced environment while ensuring cleanliness and organisation.
Work Experience
Boots, Southend-On- Sea
06.2017 - 08.2017
- Contributed to maintaining product presentation and stocked shelves.
- Assisted customers in locating merchandise and promoted add-on sales.
Education
Bachelor of Business Marketing - Marketing,
RMIT University
Melbourne, VIC10.2024
VCE -
Emmanuel Collage
Point Cook AU11.2021
GCSE -
Shoeburyness High-school
Southend-on-sea UK07.2019
Skills
- Exceptional customer service and interpersonal communication
- Proficient in POS system transactions and cash handling
- Detail-oriented and adept at stock management and merchandising
- Strong problem-solving skills with adaptability to dynamic environments
- Team collaboration and leadership in supervisor role
Netball, Film making
A passion for film making
Partake in Netball at RMIT
Timeline
Retail Assistant
Suzanne Grae, Werribee, AU
04.2023 - Current
Team Member
Koko Black, Easter, Town
03.2023 - 04.2023
Kmart – Retail Assistant
Sanctuary Lakes
10.2021 - 01.2023
Ride Host
Adventure Island – Ride Host, Sea UK
06.2019 - 11.2019
Team Member
Pepe's, On-Sea
10.2018 - 06.2019
Work Experience
Boots, Southend-On- Sea
06.2017 - 08.2017
Bachelor of Business Marketing - Marketing,
RMIT University
VCE -
Emmanuel Collage
GCSE -
Shoeburyness High-school
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