Summary
Overview
Work History
Education
Skills
Timeline
Generic

Montana Green

Armadale

Summary

Dynamic Traffic Controller with proven expertise at Taborda Traffic Control, skilled in two-way radio communication and visual observation. Recognized for enhancing safety and efficiency during construction projects. Adept at collaborating with teams to ensure smooth traffic flow, demonstrating strong problem-solving abilities and a commitment to excellence in service delivery.

Overview

4
4
years of professional experience

Work History

Traffic Controller

Taborda Traffic Control
03.2025 - Current
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.

Customer Care Consultant

Blackwoods
03.2024 - 08.2024
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
  • Expedite orders to ensure delivery expectations are met and KPI's are achieved.
  • Resolved complex customer issues, ensuring a positive and efficient experience.

Customer Service Cashier

Wizard Pharmacy
08.2022 - 01.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash register to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.


Team Member

McDonald's
04.2021 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Recognized by management for providing exceptional customer service.

Education

Licences4Work -

Traffic Management (TC/BWTM)
Armadale, WA
01-2025

Carey Baptist College
Harrisdale, WA
01-2021

Skills

  • Two-way radio proficiency
  • Valid WA driver's license
  • Visual observation
  • Professional and great Customer Service and Customer Relations
  • Experienced in working effectively in fast paced environments
  • Multi-tasking and Problem-Solving

Timeline

Traffic Controller

Taborda Traffic Control
03.2025 - Current

Customer Care Consultant

Blackwoods
03.2024 - 08.2024

Customer Service Cashier

Wizard Pharmacy
08.2022 - 01.2023

Team Member

McDonald's
04.2021 - 05.2022

Licences4Work -

Traffic Management (TC/BWTM)

Carey Baptist College

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Montana Green