Montana Knight
Gooseberry Hill,Australia
Summary
Dedicated and motivated call taker with a strong desire to support and enhance the team's proficiency in proQa and CAD skills. Committed to further developing my career in this field, aiming to contribute expertise and knowledge to provide exceptional service and improve overall efficiency. Seeking opportunities to leverage experience and passion for call taking to make a positive impact within the team, exceeding organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Communication Officer Trainer
St John Ambulance College of Pre-Hospital care
01.2024 - Current
- Provide training and assessment for Communications Officers to ensure their effective professional and personal development and maintenance of role-specific skills
- Deliver Continuing Education Programs (CEP), amongst other programs, in a clear and engaging manner to effectively meet the objectives of programs
Communication Officer Mentor
St John Ambulance State Control Centre
01.2022 - Current
- Monitor student progress throughout the mentorship programs and provide further assistance where required to ensure employees’ development and encourage their successful progression
Advanced Emergency Medical Dispatcher
St John Ambulance State Control Centre
01.2021 - Current
- Receiving urgent (000) and non-urgent telephone calls for ambulance attendance
- Provide pre ambulance arrival instructions to the caller, who maybe experiencing distress
- Ensure a high level of customer service and attention is delivered to the customer and the call is well managed
Education
High School Diploma -
Kalamunda Senior High School
Kalamunda 12.2017
Skills
- Leadership
- Attention to Detail
- Excellent Communication
- Team Development
- Organization
- Problem solving
- Geographical knowledge
- Works Well Under Pressure
- Computer-aided dispatching
Certification
Diploma International Academy of Emergency Medical Dispatch
Communications Officer Train the Trainer Certificate
Mentorship in the State Operations Centre Certificate
Certificate II Sports Coaching
Provide First Aid (HLTAID003)
Provide Cardiopulmonary Resuscitation (HLTAID001)
Timeline
Communication Officer Trainer
St John Ambulance College of Pre-Hospital care
01.2024 - Current
Communication Officer Mentor
St John Ambulance State Control Centre
01.2022 - Current
Advanced Emergency Medical Dispatcher
St John Ambulance State Control Centre
01.2021 - Current
Diploma International Academy of Emergency Medical Dispatch
Communications Officer Train the Trainer Certificate
Mentorship in the State Operations Centre Certificate
Certificate II Sports Coaching
Provide First Aid (HLTAID003)
Provide Cardiopulmonary Resuscitation (HLTAID001)
High School Diploma -
Kalamunda Senior High School
Similar Profiles
Caitlin O'ReillyCaitlin O'Reilly
First Responder Volunteer at St John AmbulanceFirst Responder Volunteer at St John Ambulance
Cameron CrossCameron Cross
Volunteer Ambulance Officer at St John AmbulanceVolunteer Ambulance Officer at St John Ambulance
Dean HavlinDean Havlin
Event Ambulance Officer (Volunteer) at St John Ambulance WAEvent Ambulance Officer (Volunteer) at St John Ambulance WA