Montana McPherson
St Kilda ,Victoria
Summary
Recent graduate with excellent research and problem-solving skills in the mental health field. Highly motivated to use my personal experience of mental health and related services and systems and my two Bachelor Degrees of Psychology and Social Work to improve wellbeing outcomes for others in a creative, warm, and empowering way.
Overview
8
8
years of professional experience
Work History
Nandoca
Nandos
Point Cook , Victoria
11.2020 - Current
- Communicated clearly with staff to ensure high satisfaction of customers
- Provided quality customer service with a friendly attitude.
- Trained new team members on restaurant policies and procedures.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and high communication skills to resolve customer queries and concerns
- Positive feedback and reviews from staff and customers on excellent service.
Social Work Student
Services Australia
Windsor/Abbotsford, Victoria
06.2023 - 11.2023
- Developed individualized treatment plans tailored to each client's unique needs utilsing strength based, trauma informed, and client centred approaches.
- Created educational materials related to LGBTQ+ youth mental health topics for use in Services Australia.
- Attended meetings, training, conferences and seminars to advance professional knowledge, inclusive of Indigenous culture, LGBTQ+ community, suicide risk and response, and providing support for clients experiencing complex needs.
- Complied with confidentiality regulations when communicating with client family members, colleagues and external contacts, and maintaining notes and documents in line with Federal regulations.
- Used safety and risk assessments, employing related policies and procedures in reference to Family and Domestic Violence and mental health risk assessment.
Social Work Student
Doncaster Secondary College
Doncaster , Victoria
06.2021 - 12.2021
- Conducted intakes for new patients, including gathering information and assessing needs.
- Participated in professional development workshops to remain up-to-date on best practices in social work.
- Consulted with teachers, parents and outside professionals to support service plan development.
- Identified age and need-appropriate mental health services.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
Crew Member
McDonalds
Hoppers Crossing, Victoria
04.2016 - 11.2020
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Engaged with customers and built positive relationships with regulars.
- Drove team success by quickly completing assigned tasks.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Education
Bachelor of Science - Psychology And Social Work
RMIT
Melbourne 12-2023
Skills
- Cultural Awareness
- Friendly, Positive Attitude
- Verbal Communication
- Problem-Solving
- Relationship Building
Timeline
Social Work Student
Services Australia
06.2023 - 11.2023
Social Work Student
Doncaster Secondary College
06.2021 - 12.2021
Nandoca
Nandos
11.2020 - Current
Crew Member
McDonalds
04.2016 - 11.2020
Bachelor of Science - Psychology And Social Work
RMIT
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