Montana Morgan
Fitzroy,VIC
Summary
Motivated and dependable employee with nearly three years of experience in both hospitality and retail operations. Skilled at working under pressure, resolving customer requests and communicating effectively. Upbeat, friendly and resourceful individual who is committed to contributing to a positive work environment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress and Barista
Min Lokal Cafe
07.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Operated espresso machines and commercial coffee brewers to create beverages
Store Attendant
Organic Larder
11.2022 - 06.2023
- Performed inventory control, such as counting, and stocking merchandise
- Assisted customer by locating items, processing payments, and carrying out heavy purchases
Waitress
Moorabool Valley Chocolates
02.2022 - 12.2022
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
Waitress
Pholklore Vietnamese Restaurant
01.2021 - 01.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
Bachelor of Arts -
University of Melbourne
VIC11.2025
High School Diploma -
Clonard College
Geelong VIC10.2022
Skills
● Menu Memorization
● Conflict and Complaint Resolution
● Kitchen Staff Coordination
● Able to multitask and work under pressure
D.O.B
08/03/2005
Accomplishments
Accepted into Galaxy United (National Premier League Soccer team), 2019
Accepted into the Country Championships soccer team, 2020
Year 12 Sustainability leader, 2022
Certification
Barista Training Certification, 2022
RSA Certification, 2023
Interests and Hobbies
Having grown up near the coast, I am extremely passionate about sustainability and environmental conservation. I have previously been involved with the School Strike For Climate group and AYCC, rallying to implement policies to combat climate change. By attending fortnightly meetings and frequent climate strikes, I have gained confidence and expanded my communication skills, interacting with people from all walks of life. I believe hospitality is a great avenue to apply these skills.
My current hobbies are surfing, freediving and social/environmental activism.
Availability
Tuesday - Friday: all times
Saturday - Monday: After 4pm
Referees
Jayden Villinger: Owner/Manager at Organic Larder
Phone: 0498769127
Christine Cook: Manager at Moorabool Valley Chocolates Cafe
Phone: 0431 257 372
Branko Krstevski: soccer coach and president of Galaxy united
Phone: 0403 567 553
Timeline
Waitress and Barista
Min Lokal Cafe
07.2023 - Current
Store Attendant
Organic Larder
11.2022 - 06.2023
Waitress
Moorabool Valley Chocolates
02.2022 - 12.2022
Waitress
Pholklore Vietnamese Restaurant
01.2021 - 01.2022
Bachelor of Arts -
University of Melbourne
High School Diploma -
Clonard College
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