Montana Purtle
Brinsmead ,Qld
Summary
I have a Chef and Waitress background with excellent qualities of customer service and food/beverage knowledge. I hold a high quality for time efficiency and cleanliness due to working in that industry. I am a hard/far worker who always strives to finish my tasks to the best of my ability.
Overview
12
12
years of professional experience
Work History
Cook/Chef
Jimmys Burgers
Cairns, QLD
10.2022 - 05.2024
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with waitress/waiters to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Waitress/cook
Cafe Yorkeys
Cairns, QLD
01.2021 - 08.2022
- Use of cash registers/till
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while serving tables.
- Remained calm when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Silk Cafe
Cairns, QLD
01.2018 - 01.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Chef Apprenticeship
Appret Cafe
Doreen, VIC
04.2012 - 12.2017
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Implemented food cost and waste reduction initiatives to save money.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Education
Certificate III - Hospitality
Montmorency Secondary College
Montmorency, VIC01.2015
Skills
- Cooking
- Customer Service
- Food presentation
- Cleaning and organization
- Hospitality and service industry background
Timeline
Cook/Chef
Jimmys Burgers
10.2022 - 05.2024
Waitress/cook
Cafe Yorkeys
01.2021 - 08.2022
Waitress
Silk Cafe
01.2018 - 01.2021
Chef Apprenticeship
Appret Cafe
04.2012 - 12.2017
Certificate III - Hospitality
Montmorency Secondary College