Morgan Copeland
Wellington Point,Australia
Summary
Experienced consultant with admin background, looking for an entry level position within the interior styling industry, to utilize my skill range, knowledge and higher education while focusing on starting my career within a well respected and progressive company.
I have 6 months experience at a home staging company, as an assistant junior stylist, in which I worked alongside the lead stylist to bring together beautiful home staging designs for market properties.
For the past year, I have been working as an interior stylist consultant, or a home styling company in which I perform on site inspections of client properties to then quote for interior styling before market.
Besides this, I have 6+ years of customer service experience and a small amount of knowledge regarding visual merchandising and social media. I have also recently completed my Diploma of Interior Design Residential with Torrens University.
Overview
7
7
years of professional experience
Work History
Home Staging Consultant
Sell in Style Property Styling
, QLD
09.2024 - Current
- Provided advice on operational processes, business development initiatives, organisational changes and other areas of improvement.
- Developed and implemented new procedures to facilitate business growth.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Scheduled appointments between clients and customers and internal staff members.
- Maintained up-to-date knowledge of product lines, services, and pricing structures.
- Created accurate and complete cost estimates for customers based on their specifications.
- Communicated effectively with customers regarding quote status, changes, or additional information required.
- Coordinated delivery of furniture and accessories to job sites in a timely manner.
- Inspected job sites prior to installation of furnishings to identify potential issues or areas of improvement.
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
Casual Warehouse Hand/Pick Packer
DISSH DISTRIBUTION CENTRE
, QLD
02.2023 - 09.2023
- Maintained Business and Personal KPIs.
- Oversaw early morning and Saturday shifts as a Team Leader, responsible for team management and data entry as the day progressed.
- Labeled and stored items in designated areas within the warehouse according to established inventory control procedures.
- Maintained cleanliness in work area by sweeping floors, dusting shelves.
- Assisted with physical inventories as needed.
- Collaborated with team members to ensure efficient workflow throughout the day.
- Reported any discrepancies between actual count versus expected count of inventory items to supervisor immediately upon discovery.
- Utilized RF scanning devices for order picking processes, accurately recording data into system as required.
- Provided assistance in other departments such as packing or returns processing when needed.
- Received and processed incoming stock items, including unloading trucks and verifying accuracy of shipment.
Customer Service Assistant
Target Australia
09.2017 - 02.2023
- Working as part of the PPD (Pick, Pack and Deliver) team, picking, processing and packing online orders during heavy and slow customer traffic e.g Christmas Rush.
- Unboxing and decanting pallets/orders, push filling stock onto the sales floor, operating cages and rails for furniture and clothing, yearly stocktake and working in time regulated conditions
- Assisted customers over the phone, providing helpful information regarding products and services.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
Medical Receptionist
The Counselling Spot
06.2022 - 12.2022
- Responsible for the upkeep and functionality of the front of house and reception area, work with multiple practitioners' calendars, and manage those schedules. Organize client appointments and reschedule when needed.
- This role also required aspects of accounting, managing invoices, taking and applying payments face to face and digitally, communicating with third party insurers and funding (i.e., Wesley Mission, BUPA, Open Arms)
- General office filing and documentation tasks, scoring mental health assessments, and client profiles, insurance and billing set up.
Personal Assistant and Buyer Manager
Freedom Property Central
02.2022 - 06.2022
- Roles for this job required me to work and keep up in an extremely fast-paced industry, cold call and prospect buyers, manage listings and existing buyers/clients, as well as be a personal assistant to my superior agent.
- Routine flyer drops and marketing for events, such as auctions, personal branding, and scheduling for frequent open home events.
- Performed calendar management and scheduling of appointments for the executive.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained confidential files related to personnel records or other sensitive information.
- Proofread documents for accuracy prior to submission to the executive team.
- Analysed market trends, pricing strategies and competitor activities to identify areas of improvement in the supply chain process.
Optical Assistant
Specsavers Australia
11.2020 - 04.2022
- Role requires me to spend long amount of time with customers (minimum 40 minutes) to build a relationship and deliver exceptional customer service.
- Provided customer service to patrons in selecting the best eyewear for their individual needs.
- Assisted with frame selection, lens measurements, and repairs of optical products.
- Collaborated with optometrists to ensure accurate prescription orders were placed.
- Performed administrative duties such as data entry and filing paperwork.
- Maintained an organised inventory of frames and lenses on hand.
- Inspected finished eyeglasses for accuracy prior to releasing them to customers.
- Educated patients on proper care and handling of eyewear products.
- Conducted vision screenings using specialised equipment.
- Processed payments from customers using a point-of-sale system.
- Ordered new frames, lenses, and contact lenses when needed.
- Troubleshot technical issues related to optical instruments or devices.
- Demonstrated how to properly insert and remove contact lenses.
- Scheduled appointments for eye exams with optometrists.
- Kept up-to-date with industry trends in order to provide informed advice to clients.
- Answered phone calls from potential customers inquiring about services offered by the practice.
Junior Interior Stylist
Castle Hire Home Staging
05.2021 - 11.2021
- Roles for this job required me to work alongside seasoned team members, including assisting the lead designer, to learn the industry and further develop my skills within Interior Design and Styling.
- Basic warehouse upkeep.
- Assisted in the selection of furniture, artwork, accessories, lighting and other decorative items to create a visually appealing space.
- Researched current trends in interior styling and decoration.
- Coordinated delivery of furniture and accessories to job sites in a timely manner.
Education
Diploma of Interior Design - Residential
Torrens University
07-2024
Year 12 OP Certificate -
Wellington Point State High School
Wellington Point, QLD12.2018
Skills
- Determined
- Committed
- Reliable worker
- Friendly
- Punctual
- Encouraging
- Compassionate
- Problem/Challenge Driven
- Computer and Technology literate
- Effective communication skills
- Time Management
- Performance Tracking
- Quality Assurance
- Client Relationships
- Client Engagement
- Cultural Awareness
Websites
Projects
Orange Sky Laundry Foundation, Volunteer, 2020
Torrens University Graduation Ceremony, Volunteer, 2020
Green Hands Club, Volunteer - environmental organisation
Peace Keepers Club, Volunteer - assisting primary school students as a chaperon during lunch breaks
References
References available upon request.
Timeline
Home Staging Consultant
Sell in Style Property Styling
09.2024 - Current
Casual Warehouse Hand/Pick Packer
DISSH DISTRIBUTION CENTRE
02.2023 - 09.2023
Medical Receptionist
The Counselling Spot
06.2022 - 12.2022
Personal Assistant and Buyer Manager
Freedom Property Central
02.2022 - 06.2022
Junior Interior Stylist
Castle Hire Home Staging
05.2021 - 11.2021
Optical Assistant
Specsavers Australia
11.2020 - 04.2022
Customer Service Assistant
Target Australia
09.2017 - 02.2023
Diploma of Interior Design - Residential
Torrens University
Year 12 OP Certificate -
Wellington Point State High School
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