Morgan Keatley
Gold Coast,QLD
Summary
Organised and dependable candidate successful at handling multiple projects simultaneously with a high degree of accuracy, remaining positive towards added responsibilities to meet team goals. Outgoing and actively listening, establishing rapport with clients. Driven to learn and acquire a position that offers professional challenges utilising interpersonal skills paired with market knowledge, delivering a detail-oriented service with strong problem solving abilities.
Overview
10
10
years of professional experience
Work History
Caretaker
Paradise Ocean Apartments
09.2023 - Current
- Addressed maintenance needs quickly for smooth, professional tenant support and owner satisfaction.
- Collaborated effectively with vendors and body corporate in shared decision-making processes that benefit the overall community.
- Liaised with and supervised contractors during on-site projects, ensuring work quality met or exceeded expectations.
- Managed supplies and equipment inventories and replenishments to meet operational needs.
- Increased tenant retention through proactive communication and efficient problem resolution.
Realestate Sales Associate
Sotheby's International Realty / K & M PROJECTS
06.2022 - 08.2023
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property''s value.
- Assisted clients with preparing their homes for sale by offering advice on staging and minor improvements that increase value.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Fulfilling administrative roles and developing marketing materials, for the shared team success.
Senior Lifeguard
City Of Gold Coast
11.2017 - 05.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Coordinated lifeguards to provide adequate coverage of pool areas and event setup during operating hours.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Streamlined communication with management, reporting incidents, and suggesting improvements in policies or procedures.
- Played an integral role in organizing special events at the aquatic facility while maintaining high safety standards for participants.
- Led successful drills and emergency simulations, fostering a culture of preparedness among staff members while instilling confidence in their ability to handle real-life situations.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Junior Business Operations Trainee
Belgravia Leisure
10.2015 - 10.2017
- Learned new materials, processes, and programs for quick implementation.
- Supported departmental tasks and organizational objectives to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Handled day-to-day customer or client questions via telephone and email.
Junior Retail/Shop Assistant
DMS Surfboards
01.2014 - 01.2017
- Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
- Boosted customer satisfaction by providing personalized assistance and product recommendations.
- Resolved customer complaints and issues in a professional manner to maintain positive relationships.
- Achieved sales targets by effectively promoting store products and upselling items when appropriate.
- Organized merchandise displays for maximum appeal, drawing attention to featured products or promotions.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Checked incoming orders and organized new stock.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Certificate IV in Real Estate Practice
PRET Australia
Brisbane, QLD06.2023
High School Diploma -
St. Andrews Lutheran College
Gold Coast, QLD11.2017
Certificate III Business
Aurora Training Institute
Gold Coast, QLD10.2017
Skills
- Critical Thinking, Decision-Making and Problem Solving
- Strong Communication and Interpersonal Skills
- Conscientious and Detail-Oriented
- Analytical and Logical Thinking
- Adaptability and Flexibility
- Operations and People Management
- Customer Relations/Client Building
- Market Research and Product Knowledge
- Tech-Savvy, Computer Proficiency and Microsoft Office
Timeline
Caretaker
Paradise Ocean Apartments
09.2023 - Current
Realestate Sales Associate
Sotheby's International Realty / K & M PROJECTS
06.2022 - 08.2023
Senior Lifeguard
City Of Gold Coast
11.2017 - 05.2022
Junior Business Operations Trainee
Belgravia Leisure
10.2015 - 10.2017
Junior Retail/Shop Assistant
DMS Surfboards
01.2014 - 01.2017
Certificate IV in Real Estate Practice
PRET Australia
High School Diploma -
St. Andrews Lutheran College
Certificate III Business
Aurora Training Institute
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