Morris Fonoti
Melbourne
Summary
Resolution professional with solid foundation in conflict management and solution implementation. Proven ability to manage and resolve complex disputes, ensuring smooth operations and client satisfaction in the Energy Sector. Known for being a reliable, top-notch sales associate with outstanding customer service skills and in-depth understanding of sales strategy and merchandising techniques.
Overview
13
13
years of professional experience
Work History
Resolutions Specialist
AGL Energy
05.2024 - Current
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Exceeded performance targets consistently by prioritizing workload effectively and managing time efficiently during periods of high call volume or complex caseloads.
- Nominated for Team of the Year Award 2024
- Nominated for New Start of the Year 2024
- Nominated for Sales Award 2025
- Nominated for NPS Award/Leading with Empathy Award 2025
- Won Team of the Year for Customer Solutions 2025
Sales Team Leader/ Recruiter
Nectr Energy
11.2021 - 02.2024
- Topped Nectr Energy Sales in Australia Residential 2022
- 600+ Sales value to the client 600,000
- Promoted the most leaders in Nectr Energy 2022
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Built strong teams by recruiting and developing top sales talent.
Line Manager/ Shopkeeper
Kmart
04.2019 - 10.2022
- LMIT Program - Line Manager in Training
- Cannon Hill Kmart - Back of House Supervisor
- Carindale Kmart - Homeworld Supervisor
- Carindale Kmart - Store Opening and Training
- Shopkeeper specialized in Customer Service and Merchandising
Nightfill and Merchandise Manager
Toys R Us
10.2012 - 03.2019
- 8 years Merchandise experience
- Trained over 200+ team members in processes and procedures
- Opened up Stores over Australia assisting with store Layouts and training
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Education
Diploma - Youth Work
Hader Institute of Education
High School Diploma - undefined
Iona College
Skills
- Team Leadership
- Positive attitude
- Conflict resolution
- Sales closing
- Persistent and Resilient
- Mentoring and Training
- Customer Service
- Time Management
- Industry expertise
- Problem-solving skills
Timeline
Resolutions Specialist
AGL Energy
05.2024 - Current
Sales Team Leader/ Recruiter
Nectr Energy
11.2021 - 02.2024
Line Manager/ Shopkeeper
Kmart
04.2019 - 10.2022
Nightfill and Merchandise Manager
Toys R Us
10.2012 - 03.2019
High School Diploma - undefined
Iona College
Diploma - Youth Work
Hader Institute of Education
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