MOSTOFA MAHMUD SHUVO
Prospect,SA
Summary
Seeking a customer service position in a fast-paced environment where I can utilize my excellent customer service skills and attention to detail to assist customers and ensure their satisfaction. Adaptable and reliable with physical stamina and quick learner, Versatile experienced professional who thrives in a dynamic, challenging, and fast-paced professional environment. Good in written and oral communications, seeking a position that provides challenging work and growth opportunities. Highly organized with the ability to manage multiple tasks and consistently meet deadlines.
Overview
1
1
Certification
Work History
Customer Service
Sforono Restaurant
- Preparing and cooking food
- Taking food and drink orders
- Serving customers
- Meeting and greeting customers
- Operating cash registers and receiving payment from customers in cash or by credit card
- Maintaining dining areas and kitchen areas, including clearing, and cleaning tables, emptying trash cans, and washing or vacuuming floors
- Promoting positive guest relations
Console Operator/ Customer Service
7-eleven
- Duties Included:
- Process Payments Services crew members process cash, check, and credit payments using cash registers and digital systems
- Interact with customers Use Selling Techniques Fill Food Orders Serves food
- Observed and reported suspicious activities and persons.
- Wrote detailed narrative reports and maintained daily activity reports.
- Inspected parking lots to verify vehicles were properly parked and displayed parking permits.
- Retrieved information and performed data entry using appropriate computer programs.
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Graduate diploma of marketing -
Equals International
Skills
- Personal Skills:
- Positive attitude and enthusiasm for continuous success
- Strong computer knowledge, skilled in Microsoft windows applications
- Analytical problem solver
- Time management
- Safety protocols
- Team building
- Exceptional ability to stay calm in adverse situations
- Self-motivated and highly organized
- Strong interpersonal skills
Additional Information
- Availability 24/7
- No restriction on working hour's
Certification
- HLTAID009 - Provide cardiopulmonary resuscitation
- HLTAID010 - Provide basic emergency life support
- HLTAID011 - Provide First Aid
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Reference
Mohammad Arafat Rahman
Social worker
Department of child protection
Email: Arafath.iba@gmail.com
Phone: 0430447335
Sanjida Alam
Part time team member
Coles Norwood
Email: sanjida.ratri06@gmail.com
Phone : 0499413474
Timeline
Customer Service
Sforono Restaurant
Console Operator/ Customer Service
7-eleven
Graduate diploma of marketing -
Equals International