Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Languages
Reference
Timeline
Generic

MOSTOFA MAHMUD SHUVO

Prospect,SA

Summary

Seeking a customer service position in a fast-paced environment where I can utilize my excellent customer service skills and attention to detail to assist customers and ensure their satisfaction. Adaptable and reliable with physical stamina and quick learner, Versatile experienced professional who thrives in a dynamic, challenging, and fast-paced professional environment. Good in written and oral communications, seeking a position that provides challenging work and growth opportunities. Highly organized with the ability to manage multiple tasks and consistently meet deadlines.

Overview

1
1
Certification

Work History

Customer Service

Sforono Restaurant
  • Preparing and cooking food
  • Taking food and drink orders
  • Serving customers
  • Meeting and greeting customers
  • Operating cash registers and receiving payment from customers in cash or by credit card
  • Maintaining dining areas and kitchen areas, including clearing, and cleaning tables, emptying trash cans, and washing or vacuuming floors
  • Promoting positive guest relations

Console Operator/ Customer Service

7-eleven
  • Duties Included:
  • Process Payments Services crew members process cash, check, and credit payments using cash registers and digital systems
  • Interact with customers Use Selling Techniques Fill Food Orders Serves food
  • Observed and reported suspicious activities and persons.
  • Wrote detailed narrative reports and maintained daily activity reports.
  • Inspected parking lots to verify vehicles were properly parked and displayed parking permits.
  • Retrieved information and performed data entry using appropriate computer programs.
  • Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Education

Graduate diploma of marketing -

Equals International

Skills

  • Personal Skills:
  • Positive attitude and enthusiasm for continuous success
  • Strong computer knowledge, skilled in Microsoft windows applications
  • Analytical problem solver
  • Time management
  • Safety protocols
  • Team building
  • Exceptional ability to stay calm in adverse situations
  • Self-motivated and highly organized
  • Strong interpersonal skills

Additional Information

  • Availability 24/7
  • No restriction on working hour's

Certification

  • HLTAID009 - Provide cardiopulmonary resuscitation
  • HLTAID010 - Provide basic emergency life support
  • HLTAID011 - Provide First Aid

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional

Reference

Mohammad Arafat Rahman

Social worker

Department of child protection

Email: Arafath.iba@gmail.com

Phone: 0430447335


Sanjida Alam

Part time team member

Coles Norwood

Email: sanjida.ratri06@gmail.com

Phone : 0499413474

Timeline

Customer Service

Sforono Restaurant

Console Operator/ Customer Service

7-eleven

Graduate diploma of marketing -

Equals International
MOSTOFA MAHMUD SHUVO