Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
AssistantManager

Mousa Suliman

Bankstown

Summary

Diligent student in the study of Business and Law. at UTS. Knowledgeable and dedicated customer service professional with extensive interpersonal experience. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Voice Picker

Martin Brower
12.2023 - Current
  • Voice picking products for McDonald's franchise chain
  • Operating various MHE, and electric pallet jack to pick and efficiently stack thousands of food and foam products a day
  • Working with a team to achieve daily and weekly pick rate and budget targets
  • Protected materials for transport by correctly picking and wrapping products
  • Working productively in cold temperatures
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted heavy materials

Real Estate Agent

Noble Management Group
02.2023 - Current
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.

Device Processor

Kingfisher
01.2023 - 05.2023
  • Received and inspected devices to grade and process through computer programs
  • Entered data into computer tracking systems
  • Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environments.
  • Prepared, unboxed, and staged incoming shipments.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained accurate records to enable processor activity and performance monitoring.

Pick Packer/Stocker

Allegiant Group
10.2022 - 01.2023
  • Maintained effective team member communication.
  • Consistently lifted heavy materials
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.

Team Member

Toymate
10.2019 - 11.2020
  • Dealing with customer queries
  • Effectively handling complaints and resolving disputes
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

Bachelor of Business Bachelor of Laws Degree -

University of Technology Sydney
Sydney, NSW

Year 12 HSC -

East Hills Boys High School
Lucas, Panania, NSW
2021

Skills

  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Customer Service and Assistance
  • Patient and Empathetic
  • Solving Customer Concerns
  • Promoting Brand and Company Identity
  • Understanding Customer Needs
  • Versatile

Accomplishments

  • Admission into Business and Law degree at UTS
  • Ranked 1st in Year 12 Economics
  • Ranked 1st in Year 12 Business
  • Ranked 1st in Year 12 Law





Additional Information

  • 2019 VET Certificate in Retail
  • 2019 VET Certificate in Business

Timeline

Voice Picker

Martin Brower
12.2023 - Current

Real Estate Agent

Noble Management Group
02.2023 - Current

Device Processor

Kingfisher
01.2023 - 05.2023

Pick Packer/Stocker

Allegiant Group
10.2022 - 01.2023

Team Member

Toymate
10.2019 - 11.2020

Bachelor of Business Bachelor of Laws Degree -

University of Technology Sydney

Year 12 HSC -

East Hills Boys High School

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Mousa Suliman