SHAZIA SAFDARI
Melbourne,Australia
Summary
Dedicated worker with excellent communication, time management with great knowledge of customer service. I am a Hardworking individual with 3.5 years of experience of customer service in various hospitality industries. Aiming to leverage my abilities to successfully fill the cabin crew role at your company. I am a dedicated person towards my roles and responsibilities with knowledge of conflict resolution, customer communications frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PICKER & PACKER
Myer Startrack
Melbourne, Australia
03.2022 - Current
- Packed customer purchases in bags or cartons
- Maintained supplies, tools, equipment and storage areas to ensure compliance with safety regulations
- Aided to other stockroom, warehouse and storage yard workers
- Determined proper storage methods based on turnover, environmental factors and physical capabilities of facilities
- Examined and inspected stock items for wear and defects, reported any damage to supervisors
WAITRESS SUPERVISOR
Afghan Star Restaurant
Melbourne, Australia
12.2018 - Current
- Resolved customer complaints regarding food service
- Recommended measures for improving work procedures and worker performance to increase service quality and enhanced job safety
- Greeted and escorted guests to tables, fostering warm welcome
- Checked on guests to verify satisfaction with each course
- Collaborated with other employees to meet sales targets and deadlines
- Maintained knowledge of company policies and procedures to promote productivity and safety
Early Childhood Educator Assistant
Gayathri Balakumar
2 Salisbury Court , VIC
12.2024 - 12.2024
SERVER ASSISTANT
Flora Juice and Cafe
Melbourne, Australia
06.2021 - 03.2022
- Served food to customers when waiters and waitresses needed assistance
- Liaised with restaurant manager in ordering and stocking inventory and supplies, facilitating front-of-house operations
- Assessed guest demeanor and identified negative behavior, addressing with manager
- Arrived on time for shifts and adhered to company dress code guidelines
- Greeted customers and answered questions regarding products and promotions
Education
ACCESS IN ENGLISH LANGUAGE - EAL IV IN EAL
11.2019
DOCTOR OF MEDICAL SCIENCE -
Victoria University Polytechnic
Melbourne, Victoria12.2017
D.M.SC - BIOMEDICAL SCIENCE
KB College
Quetta, Balochistan12.2016
Skills
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Customer Service and Assistance
- Cultural Awareness
- Safety and Cleanliness Standards
- Fashion Styling
- Cooperative Attitude
- Customer Assistance
- Positive Interactions
- Bagging and Packaging
Certification
- Responsible Service of Alcohol (RSA)
- CPR and first Aid certificate
- Australian driver license
- International current passport
Languages
- Persian, Advanced
- Hindi, Intermediate
- Urdu, Advanced
- English, Advanced
Timeline
Early Childhood Educator Assistant
Gayathri Balakumar
12.2024 - 12.2024
PICKER & PACKER
Myer Startrack
03.2022 - Current
SERVER ASSISTANT
Flora Juice and Cafe
06.2021 - 03.2022
WAITRESS SUPERVISOR
Afghan Star Restaurant
12.2018 - Current
ACCESS IN ENGLISH LANGUAGE - EAL IV IN EAL
DOCTOR OF MEDICAL SCIENCE -
Victoria University Polytechnic
D.M.SC - BIOMEDICAL SCIENCE
KB College
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