Mr. Saisamoa Samson LAGA
07/12/1996 - Age 28 Yrs |12 Tanami Place, Bow Bowing
Summary
Dedicated and detail-oriented Detainee Service Officer with 3 years of experience in managing detainee operations, ensuring safety, and maintaining compliance with legal and organisational standards. Proven track record in emergency response, including crisis management, conflict resolution, and implementing security protocols during high-pressure situations. Skilled in de-escalating tense situations, maintaining detainee well-being, and collaborating with stakeholders and security teams. Adaptable at handling complex administrative tasks, conducting thorough documentation, and adhering to strict confidentiality and ethical standards. Committed to contributing to a secure and respectful environment while ensuring optimal emergency response strategies and procedural integrity. Currently employed at SERCO within the Villawood Immigration Detention Centre (VIDC) and seeking to continue delivering outstanding service under Secure Journeys (MTC).
Overview
13
13
years of professional experience
1
1
Certification
Work History
Detainee Service Officer (DSO) / Emergency Response Team (ERT) Operator
SERCO
03.2022 - Current
- Manage the secure custody and welfare of detainees in accordance with operational guidelines
- Respond to security incidents using de-escalation techniques and effective communication
- Conduct regular searches and monitor detainee activities to prevent security breaches
- Document incidents and operational activities with precision and attention to detail
- Collaborate with team members to maintain a high standard of care and security at all times
- Selected to escort extreme-risk detainee’s domestically within the SERCO network
- Involved in Special Operations within the Centre
- Villawood Immigration Detention Centre (VIDC) | Full-time
QANTAS Ground Services Leading Hand Ramp Agent/ Pushback Driver
QANTAS Link
09.2018 - 02.2022
- Supervised and led a team of ramp agents, ensuring efficient and safe ground handling operations for incoming and outgoing flights
- Coordinated the safe and timely pushback of aircraft, utilizing specialized equipment to ensure adherence to airport safety regulations
- Monitored and directed team members in various tasks such as aircraft marshalling, baggage handling, and cargo loading/unloading
- Managed coordination with pilots, air traffic control, and other airport departments to ensure smooth and efficient aircraft turnaround
- Trained and mentored new ramp agents, fostering a collaborative team environment and improving overall performance and safety awareness
- Sydney Kingsford Smith Airport | Part-time
Dockhand
TNT
10.2015 - 07.2018
- Managed the efficient loading and unloading of freight and mail shipments, ensuring timely processing and adherence to facility schedules
- Operated forklifts, pallet jacks, and other material handling equipment to safely transport cargo within the facility
- Monitored the condition of freight and mail, reporting any discrepancies, damage, or issues to supervisors for resolution
- Maintained a clean and safe working environment by adhering to WHS and company safety standards
- Casual
Crew Trainer
McDonalds
10.2011 - 07.2015
- Trained new and existing team members on company policies, procedures, and safety standards
- Ensured the crew adhered to food safety guidelines, cleanliness, and operational standards
- Led by example, maintaining a positive and efficient work environment
- Assisted in opening and closing procedures, including cash handling and inventory management
- Delivered exceptional customer service, resolving issues and maintaining satisfaction
- Part-time
Education
High School Graduate -
Mount Carmel Catholic College
Varrovile10-2014
Skills
Detainee Management: Ensuring safe, secure, and humane treatment of detainees
Conflict Resolution: Applying de-escalation techniques to manage challenging situations
Leadership: Leading teams, delegating tasks, and providing guidance
Compliance: Adhering to operational policies and legal standards
Communication: Clear and effective reporting, documentation, and team collaboration
Safety & Security: Proficient in maintaining safety and monitoring high-risk environments
Certification
● Certificate III in Correctional Practice (Current) 2022
● Certificate III in Immigration Detention Operations (Current) 2022
● Certificate II in Security Operations (Current) 2022
● Certificate II in Retail Operations (Completed) 2015
● First Aid Certificate – Valid until 2027
Accomplishments
- Team Pulse Award for PRIDE recipient (2023): Honoured for exemplary contributions embodying PRIDE values through dedication and excellence as part of Villawood first responders.
- Crew Trainer of the Quarter (2014)
- Crew Member of the Month (2014)
Timeline
Detainee Service Officer (DSO) / Emergency Response Team (ERT) Operator
SERCO
03.2022 - Current
QANTAS Ground Services Leading Hand Ramp Agent/ Pushback Driver
QANTAS Link
09.2018 - 02.2022
Dockhand
TNT
10.2015 - 07.2018
Crew Trainer
McDonalds
10.2011 - 07.2015
● Certificate III in Correctional Practice (Current) 2022
● Certificate III in Immigration Detention Operations (Current) 2022
● Certificate II in Security Operations (Current) 2022
● Certificate II in Retail Operations (Completed) 2015
● First Aid Certificate – Valid until 2027
High School Graduate -
Mount Carmel Catholic College
Similar Profiles
Camillo C. LoyukCamillo C. Loyuk
Air Traffic Control Specialist at SercoAir Traffic Control Specialist at Serco
Carl HudsonCarl Hudson
Aviation Tutor at SercoAviation Tutor at Serco
Deirdre ChamblissDeirdre Chambliss
Sr. Benefits Administrator at SercoSr. Benefits Administrator at Serco