Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

George Ftynogiannis

South Penrith,NSW

Summary

Proficient in leading critical operations and managing high-risk scenarios, I achieved significant advancements at Serco, culminating in leadership roles within both the transport and escort department and the emergency response team. Expertise in security management complemented a focus on enhancing operational efficiencies and elevating industry standards. A strong background in data collection and reporting underscores a proven track record of achievement and effective leadership.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Detainee Service Officer /Emergency Response Offic

Serco
Villawood, NSW
01.2017 - Current
  • Responded to critical incidents, including self-harm, death in custody, and medical episodes, as part of the emergency response team.
  • Ran operations from start to finish, such as safe centers, rebalancing operations, extractions, and day-to-day operations.
  • Senior officer in the international removals. Escorting high-risk detainees back to their countries. I was tasked with the most difficult detainees, and had to overcome various challenges to get them safely to their destination.
  • Progressed into the Security department. Looked after the emergency response team, handled tasks such as investigations, reviews, and provided national documents.

Club Manager

Revolutions Health and Fitness Centre
Emu Plains
01.2012 - 01.2017
  • Successfully managed over 20 staff members at two sites. Including rostering, payroll, social media, and the website.
  • Looked after over 5,000 members and was in control of memberships, complaints, and the day-to-day operations of the gyms.
  • Provided assistance to members in achieving their personal goals related to physical fitness.
  • Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.

Education

Bachelor of Science - Sport Science

University of Western Sydney
Sydney, NSW
01-2009

Some College (No Degree) - Completed Year 12

St Dominic's College
Kingswood, NSW

Skills

  • Reporting and documentation
  • Meticulous organisational skills
  • Client meetings
  • Written and verbal communication
  • Effective stakeholder communication
  • Data Collection Expertise

Affiliations

  • Blue Mountains Rugby President for 6 years
  • FIrst grade captain and player for 20 years. 18 of those years in the top grade

Accomplishments

  • Serco - Transport and Escort officer of the year 2019
  • Managers commendation 2023 - Saving the life of DSO Justin Amin

Certification

  • Emergency Response Team Section Leader 2023
  • Emergency Response Team Tactical Medic 2022
  • Escorted Removals - Aviation 2019

Languages

Greek
Professional

References

References available upon request.

Timeline

Detainee Service Officer /Emergency Response Offic

Serco
01.2017 - Current

Club Manager

Revolutions Health and Fitness Centre
01.2012 - 01.2017

Bachelor of Science - Sport Science

University of Western Sydney

Some College (No Degree) - Completed Year 12

St Dominic's College

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George Ftynogiannis